Talapati Stewart Vinil

STEWART TALAPATI Seasoned Program Manager with extensive experience in Sales Operations, Global Business Operations, Go-to-Market strategies, and Customer Success at Dell Technologies Inc. Passionate about streamlining sales processes, enhancing productivity, and fostering a culture of continuous improvement. I aim to leverage my expertise in data analysis, project management, and CRM systems to further the company’s mission while collaborating with a team that values innovation and excellence. Certified in Advanced Microsoft Excel and Advanced Microsoft Power BI, with training in Tableau. Successfully led a project that generated an impressive $2.1 million increase in revenue, demonstrating strong leadership and strategic planning abilities. - WORK EXPERIENCE - Operations Manager KEY SKILLS CHL PROPERTY MANAGEMENT - AUSTIN TX CRM Expertise (Salesforce) Data Analysis & Reporting Advanced Microsoft Excel Microsoft Power BI Process Automation Communication Skills Leadership Problem-Solving Strategic planning Team Management CERTIFICATIONS Certified Advanced Microsoft Excel Certified Advanced Microsoft Power BI PMP Trained INTERESTS Cross-functional Collaboration Stakeholder Management Process Optimization Strategic Planning [Nov 2024 - Present] Serve as the primary point of contact for tenants, addressing inquiries, resolving complaints, and fostering positive relationships to enhance tenant satisfaction. Oversee budgeting, rent collection, and financial reporting to ensure fiscal responsibility and profitability. Ensure all operations comply with relevant property laws and regulations, mitigating potential legal risks. Recruit, train, and supervise staff, fostering a collaborative work environment to achieve operational excellence. Develop and implement strategies to improve operational efficiency, streamline processes, and enhance service delivery. Program Manager [Dec 2013 - Sep 2023] DELL TECHNOLOGIES INC. (EMEA Global Business Operation) Optimized EMEA Sales Operations KPIs, driving sales effectiveness and maintaining cancellations below 8% across revenue streams. Implemented Early Warning System (EWS) Alerts, reducing agent workload by 2 hours daily and enhancing Service Desk performance. Developed SharePoint sites, demonstrating project management skills to increase EMEA Small Business team productivity by 60%. Automated US DSA reporting using Business Intelligence tools, saving 10 hours per cycle and improving data-driven decision-making. Spearheaded sales process optimization projects, generating $2.1 million revenue increase through strategic forecasting and data analysis. Managed CRM systems for three key NA Small Business programs: DEN, DFA, and SBA, ensuring CRM hygiene compliance and data accuracy. Achieved rapid promotion within 28 months in Small Business operations due to exceptional performance in revenue operations and sales metrics. Award Message by Sr.VP (GBO) - The SB DEN Dell Expert network program was instituted last year. The program involves a complicated process signing up consultants, matching consultants with initial and ongoing sales as well as working with the Dell advantage teams to ensure points are assigned and correct. Also managing escalations for points not awarded. Working with the sales teams to ensure the links are done correctly and keeping them informed of developing contests and incentives. Stewart put all of this together over the last year. He developed the backend process, reporting and auditing as well as consulted with others to build backend tools that has made this program successful, kept the points where they needed to be going and highlighted the issues that could have been significant roadblocks. Stewarts successful models are now being duplicated Globally as this program is expanded. Generated $2.1 million revenue increase through strategic sales process improvements. Services Specialist [Nov 2009 - Nov 2013] DELL INTERNATIONAL INC. INDIA (EMEA Medium Business) Responsible for driving and selling SaaS for UK Channel Segment. Created opportunities for Client and Enterprise Products. Forecasted account goals by analysing various sales reports such as, quotas vs. actual performance, lost Sales. Managed 250 Global Accounts. Updated salesforce with pipeline reports. Attending calls with Key Stake Holders - Biweekly. Awarded 'President’s Award' for driving significant business growth through strategic account management and sales execution. Sales Representative/Sr. Sales Representative DELL INTERNATIONAL INC. INDIA (Consumer/Small Business Sales) Built relationships with Dell customers. Facilitated large opportunity wins. [Nov 2005 - Oct 2009] Generated revenue and margin for SMB UK. Ensured customer satisfaction metrics were met. Recognized as 'Best Sales Rep' of the Quarter for consistent achievement of sales targets and customer satisfaction goals. EDUCATION Bachelor's Degree in Hotel Management and Catering Technology Osmania University #CreatedByOutspark#