Taiwo Ishmael

ISHMAEL, TAIWO AJIBADE Tel: (- Address: House 6, C-Close, Road 14, Efab Estate, Lokogoma, Abuja. Email:-9+ YEARS OF EXPERIENCE MANAGING IT SYSTEMS, NETWORKS & INFRASTRUCTURE PROJECTS IN NIGERIA Skills: Communication, time management, Empathy, IT Hardware, and software troubleshooting and Installation, remote/in-person technical support, JIRA, and OTRS ticketing systems, Microsoft Windows Server management. PROFESSIONAL EXPERIENCE Doveland International Schools, Abuja, NIGERIA | Network / Systems Administrator| 01/2023 – till date Oversee the comprehensive management of the school's IT infrastructure, guaranteeing its reliability, security, and scalability to fulfill both business and educational requirements. Responsible for coordinating the IT Helpdesk support team’s daily activities for the three campuses and ensuring timely resolution of all IT service desk issues. ➢ Administer and manage all network equipment (Mikrotik, D-Link, Tp-Link), including switches, routers, firewalls, VPN, security appliances, Windows server 2012 configurations, and implementation for DHCP, DNS, and NAT. ➢ Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration. ➢ Analyzed and revamped antiquated and inefficient processes to increase productivity while bringing in newer and more efficient technologies. Brought the company and network up to industry standards, ensuring 99% uptime. ➢ Trained users on shared server resources, increasing skills and knowledge by an average of 95%. ➢ Eliminated bandwidth bottlenecks and ensured proper internet bandwidth management by creating secured internet access for staff and students of Doveland International Schools using Mikrotik Router. ➢ Administration of Microsoft 365 for education and Google workspace for education. ➢ Evaluating user responses to pinpoint areas necessitating enhancement. ➢ Periodically evaluating expenditure on IT infrastructure and pinpointing avenues for cost reduction. ➢ Enforce backup and recovery protocols to safeguard data integrity in the event of system failures. ➢ Manage the school’s websites and ensure their optimal performance ipNX, LAGOS, NIGERIA | Network Monitoring Systems Engineer | 10/2021 – 01/23 Responsible for monitoring the core network active devices and providing all required first-level support to core network infrastructure issues. This includes liaising with ipNX Service Providers and ensuring escalations are carried out in line with the Organization’s defined guidelines. ➢ Ensure smooth running of all network monitoring systems: both for Core network nodes and transmission networks. ➢ Ensure Core network active devices and Customer links are properly mapped on the Monitoring applications (SolarWinds, Nagios, Nagviz, SAM, VNQM, etc.) for real-time monitoring ➢ Engagement of various Colo/POPs sites managers in ensuring the smooth running of the sites and equipment therein. ➢ Escalating issues related to cooling, voltage instability, shelter leakages, etc. ➢ Managing access requests for ipNX Operation team visits to POPs/Colo sites, arranging joint visits to sites. ➢ Generate and compile regular reports/availability for each of the Colo sites and Service Providers. TEK-EXPERTS, LAGOS, NIGERIA | Microsoft Office 365 Support Engineer | 07/2020 – 06/2021 Responsible for providing remote support to Microsoft Enterprise customers via phone, email, and/or chat to identify, diagnose, and troubleshoot issues reported and see problems through to resolution. ➢ Successfully applied technical knowledge relevant to the solution for reported cases using technical documentation 1 ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed. Successfully provided technical support for Enterprise Business customers from various Office 365 products and services most especially Exchange online. Assisted customers in onboarding other organizations to Office 365 services such as Azure Active Directory, Exchange Online, and SharePoint Online, and delivered an enjoyable and seamless onboarding experience from other on-premises or cloud platforms to Office 365. Efficient technical support and quality assured implementation of migrations and solution deployments related to Azure technologies, Office 365, Active Directory & Exchange Online ranging from exchange online mailbox setup, mailbox migrations, mailbox archiving setup, outlook synchronization, MFA deployment, conditional access policy implementation etc. Utilized Azure AD and/or existing PowerShell scripts to customize clients’ Office 365 portal. Successfully resolved Office 365 and configuration issues. Efficiently identified and resolved issues related to Azure AD Connect services Efficiently identified and resolved issues related to object synchronization. Ensure accurate and timely resolution of all assigned issues MICHAEL & CECILIA FOUNDATION (Group Of Institutions), DELTA STATE | IT Systems/Network Admin, 08/2015 - 02/2020 Responsible for coordinating the IT Helpdesk support team’s daily activities and ensuring timely resolution of all IT service desk issues as well as administering the IT systems and network devices. ➢ Administered and managed all network equipment (Cisco, Mikrotik, D-Link), including switches, routers, firewalls, VPN, security appliances, Windows server 2012 configurations, and implementation for DHCP, DNS, and NAT. ➢ Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration. ➢ Analyzed and revamped antiquated and inefficient processes to increase productivity while bringing in newer and more efficient technologies. Brought the company and network up to industry standards, ensuring 99% uptime. ➢ Trained users on shared server resources, increasing skills and knowledge by an average of 95%. ➢ Develop expertise to train the IT Team on new technologies. ➢ Eliminated bandwidth bottlenecks and ensured proper internet bandwidth management by creating secured internet access for staff and students of MCF Group of Institutions using Mikrotik Router. ➢ Successfully saved the organization unrestricted access to confidential information by implementing the QNAP Network Attached Storage server where all users have login details before being granted access to shared network folders. ➢ Successfully set up and administered four CBT centers for JAMB UTME and other third-party exams. ➢ Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades to IT infrastructure DE EDGE HOTEL, PORT HARCOURT | IT Infrastructure Development Manager, 07/2014 – 12/2014 Responsible for the IT Infrastructure setup and IT policy development and acceptance. ➢ Successfully set up the IT infrastructure by working with the external contractor to ensure that the setup meets therequired standard of a 3-star hotel. ➢ Successfully set up and ensure the smooth operations of more than 70 workstations in 80 guest rooms and staffoffices. ➢ Administered and managed all network equipment while ensuring secured network connectivity for guests and staff usage. ➢ Worked with the external contractor to successfully deploy analog telephone systems in the guest rooms, staff offices, and service areas. ➢ Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration. ➢ Supports the organization’s computer systems, including operating systems, business applications, security 2 tools, web servers, email systems, and user hardware (laptops, PCs). BEST PREMIER HOTEL & RESORT PORT HARCOURT (Former Best Western Premier Hotel, Port Harcourt, Rivers State) | ICT Administrator, , 08/2012 – 05/2014 Responsible for ensuring the smooth operations of the IT support unit, sounds, and telecoms unit. ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Restructured the ICT unit to ensure timely support delivery. Evaluated user needs and system functionality and ensures that IT facilities meet these needs. Ensured secure access to the network for staff and guests. Supports the organization’s computer systems, including operating systems, business applications, security tools, web servers, email systems, and user hardware (laptops, PCs). Monitor system performance and provide security measures, troubleshooting, and maintenance as needed. Scheduled upgrades and security backups of hardware and software systems. Ensuring the smooth running of all IT systems, including anti-virus software, print services, and email provisions Manage and ensure the effectiveness of servers, including e-mail, print, and backup servers, and their associatedoperating systems and software. Ensures the surround sound systems in the hotel are at optimal volume and controlling music. Ensures that the sound engineers make public address systems available and effective at every function held in the hotel. Supervise and ensure that all IP telephone within the hotel is functional. Performs other administrative or office duties or projects as required. Performs Night Duty Manager work when scheduled. GRAND HOTEL RESORT AND CONVENTION CENTER, ASABA, DELTA STATE | IT Manager, 01/2012 – 08/2012 Responsible for ensuring the smooth operations of the IT support unit, sounds, and telecoms unit. ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Evaluated user needs and system functionality and ensures that IT facilities meet these needs. Ensured secure access to the network for staff and guests. Monitor system performance and provide security measures, troubleshooting, and maintenance as needed. Scheduled upgrades and security backups of hardware and software systems. Ensuring the smooth running of all IT systems, including anti-virus software, print services, and email provisions Manage and ensure the effectiveness of servers, including e-mail, print, and backup servers, and their associatedoperating systems and software. Ensures the surround sound systems in the hotel are at optimal volume and controlling music.. Supervise and ensure that all IP telephone within the hotel is functional. Performs other administrative or office duties or projects as required. Performs Night Duty Manager work when scheduled Other work experience highlights; ➢ IT Support Personnel, Grand Hotel, and Convention Center, Asaba, Delta State, 2010 - 2011 ➢ IT Support (NYSC), Grand Hotel Resort and Convention Centre, Asaba, Delta State,- ➢ IT Support (Internship), Grand Hotel Resort and Convention Centre, Asaba, Delta State, 2008 ➢ Hardware/Network Engineer (Intern), Betsam Engineering, Computer Village, Ikeja, Lagos State, 2007 EDUCATION BSc. Computer Science, University of Ilorin, 2009 Other training programs and certifications; ➢ Member Internet Society of Nigeria (ISOC) ➢ Microsoft Certified: Identity and Access Administrator (I-), 2022 ➢ AWS Certified Cloud Practitioner (1V11HDC25M411TGG), 2022 3 ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Microsoft 365 Certified: Teams Administrator Associate (I-), 2022 Microsoft 365 Certified: Security Administrator Associate (H-), 2021 Microsoft Certified: Azure Fundamentals (H-), 2020 Scrum Fundamentals Certified 2020 Six Sigma Yellow Belt Professional 2020 ICSI | CNSS Certified Network Security Specialist, 2020 Fortinet Network Security Associate (NSE) Level 2, 2020 Fortinet Network Security Associate (NSE) Level 1, 2020 Microsoft Certified Professional (MCP: Installing and Configuring Windows Server 2012 MS-), 2019 SQL Fundamentals Course (Sololearn), 2019 Certified CCTV (Analog & IP Cameras) Installer and Maintenance course, Data-Point Microsystems, Port Harcourt, Rivers State, 2014 ➢ Opera Hotel Management applications, features, and maintenance, Current Links Systems, 2010 HOBBIES Reading, listening to music, cooking, traveling, and networking. REFEREES Prof. (Mrs.) Ibiyinka Fuwape Vice Chancellor Michael and Cecilia Ibru University, Delta State- John Odejobi Team Lead Data Center Operations Facilities ipNX Nigeria - 4