Taiwo Ishmael

With over nine years of experience in IT systems management and customer support, I have successfully provided technical assistance to enterprise clients, resolving complex issues across various IT environments. My expertise spans Microsoft 365, cloud technologies, network infrastructure, and IT helpdesk support.

Microsoft Office 365 Support Engineer | Tek Experts, Lagos

Delivered remote technical support to Microsoft Enterprise customers via phone, email, and chat.

Diagnosed and resolved issues related to Office 365, Exchange Online, Azure Active Directory, and SharePoint Online.

Assisted customers with seamless onboarding and migration from on-premises/cloud platforms to Office 365.

Utilized PowerShell and Azure AD tools to customize and troubleshoot Office 365 environments.

Resolved Azure AD Connect synchronization issues and implemented security policies, including MFA and conditional access.

Network / Systems Administrator | Doveland International Schools, Abuja

Led IT Helpdesk support across multiple campuses, ensuring timely issue resolution.

Provided user training on Microsoft 365 and Google Workspace, enhancing system adoption and efficiency.

Evaluated user feedback to enhance IT support services and infrastructure reliability.

Managed Active Directory administration, credential management, and security policies.

IT Systems/Network Administrator | Michael & Cecilia Foundation (Group of Institutions), Delta State

Coordinated IT service desk activities, ensuring prompt resolution of user issues.

Delivered technical training to IT staff and end-users, increasing efficiency and reducing downtime.

Implemented a secure QNAP Network Attached Storage system for controlled data access.

Across my roles, I have demonstrated strong problem-solving abilities, technical expertise, and a customer-centric approach, ensuring seamless IT operations and end-user satisfaction.