Taiwo Alagbe

I’m a Customer Success and Relationship Management professional with 3+ years of experience helping users get the most value from digital products — particularly in fintech and service-driven environments. I specialize in turning complex tools into simple experiences, resolving customer issues efficiently, and guiding users from first touchpoint to long-term engagement.

With a background in the banking sector, I’ve worked directly with individuals and small businesses, managing everything from onboarding and account management to issue resolution and retention strategies. This experience sharpened my communication skills, empathy, and ability to think critically under pressure — all while ensuring customer satisfaction remains the focus.

What sets me apart is my storytelling approach to Customer Success. I believe data is only impactful when it’s made human — so I regularly craft user narratives, feedback reports, and success journeys that help product teams and executives make smarter decisions. I’m also passionate about customer education: whether it’s building onboarding materials or running training sessions, I know how to guide users toward confidence and independence.

In today’s fast-moving digital world, I rely on AI to work smarter and faster. I use tools like ChatGPT to draft help content, write onboarding guides, generate email responses, and personalize customer journeys at scale. This has helped me cut down response times, reduce repetitive tasks, and focus on more strategic parts of the customer experience.

I currently host a podcast focused on user retention and customer experience — a passion project that keeps me learning, connecting with others in the industry, and sharing insights that help teams improve.

I’m actively seeking remote roles (full-time or contract) in Customer Success, Tech Support, or Relationship Management, where I can bring my experience, energy, and growth mindset to a mission-driven team.

If you're looking for someone who combines empathy, strategy, and execution — and who’s always looking for better ways to support customers — I’d love to connect