Taaziya Kwaji Njidda

TAAZIYA KWAJI NJIDDA Email:-Phone No: - Address: city college shamtang street Karu,Abuja FCT. ……………………………………………………………………………………………………………………… To strive for performance in all positions and circumstances, toward attaining professional distinction and proficiency in the face of competitive work environment in order to achieve overall organizational goals. …………………………………………………………………………………………………………………… EXPERIENCE Contact Center Executive Jul 2024 - Prese Enterprise Business Info Systems (EBIS)  Instrumental in deploying CRM and IVR technology that revolutionized customer data work flow, leading to a rise in satisfaction of customer.  Successfully reduced recurring customer complaints by 73%, improving customer satisfaction  Provided support to over 5000 clients on the Presidential Intervention Funds through the Bank of Industry  Escalating critical and unresolved complaints to the BOI technical team on the Presidential Intervention Funds.  Provided financial guidance to customers that are applying the Presidential intervention loan Assistant Lecturer (NYSC) Feb – Dec 2023 State polytechnic Yola Adamawa state  Successfully trained national diploma one students in their studio designs and analysis.  Prepared lecture notes and assessment for students based on syllabus.  Prepared examination and also graded students on their semester performance in both the tests and exams conducted.  Conducted seminars and meetings for the Department of Urban and Regional Planning. Presiding Officer (INEC) Feb - Mar 2023 Collated both the Presidential and Gubernatorial elections result successfully and submitted to the REC Industrial Training Aug – Feb 2019 Ministry of Lands and Survey, Jos Plateau State  Successfully designed residential layout for Kwang community of Jos, Plateau state Using AutoCAD Technology.  Successfully carried out Land survey for the Etobaba Community in Jos, Plateau ……………………………………………………………………………………………………………………… EDUCATION Bachelor of Urban and Regional Planning University of Jos, Plateau State Nov 2022 Senior Secondary School Certificate Examination Christ the Foundation Comprehensive Secondary School Adamawa State Jul 2013 First School Leaving Certificate Jul 2006 Staff School C.O.E Hong LGA, Adamawa State …………………………………………………………………………………………………………………… SKILLS  Presentation and Public Speaking  Verbal and written Communication  Data collection and Analysis  Environmental Impact Assessment  A Team Player  Microsoft Office: Word, Excel and Power Point.  AutoCAD  Corel draw …………………………………………………………………………………………………………………… LANGUEGE  English  Hausa  Pigin …………………………………………………………………………………………………………………… REFERENCES Mr. Wale Awosokanre Enterprise Business Info Systems-- Prof. Laraba S. Rikko Department of Urban and Regional Planning University of Jos Plateau State--