Sylvia Ufuoma Okoro

SYLVIAN UFUOMA OKORO PROFILE A dynamic professional with a proven record of excelling in building customer and employee relationships. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. An educative and transformational personality with an ability to work independently, and developing opportunities that achieve other organizational goals. EXPERIENCE HR Manager, GEETA PLASTIC PRODUCT NIGERIA LIMITED Strategic Workforce Planning through aligning hiring and talent development with long term business goals. Mediating conflict and fostering a transparent, healthy work environment. Performance and Benefits Management. Implementing measurable Diversity, Equity, and Inclusion initiatives. Overseeing competitive compensation, benefits, and wellness programs. Expert use of HRIS platforms like NotchHR and Paymaster. Payroll & Benefits Administration. Training and development planning. • 12/2024 – Present Lagos, Nigeria. • • • • • • • HR/Admin Manager., WOLFGANGINLAGOS Oversee recruitment, on-boarding activities. Creating new hires' documentation process. Oversee employee recognition programs to encourage high performance. Establish and maintain company goals, communicating practices to staff and closely tracking progress to achieve success. Treat employees how as best service customers and continuously strive to building brand loyalty. Assist to team members' work hours and proactively addressed concerns. Managed calendar to schedule employee shifts and maintaining organized operations and complete staff. Analyzed financial KPI's and optimize departmental to best use individual talents and knowledge Maximized and delegated tasks to process, maintain key productivity targets. Manage completely administering wellness activities such as scheduling and monitoring employee resources and ensuring a well-organized office. Implemented and maintain automated appraisal systems and identifying areas for improvements. Handling staff complaints and ensuring correct resolution. Oversaw payroll accurately and timely payroll processing within the finance department. Administering employee benefit programs, including health insurance and retirement plans. 01/03/2023 – 30/11/2025 Lekki, Lagos HR/Admin Manager., CHEFVY'S FAST FOOD LIMITED Oversaw the hiring process from posting job openings to conducting interviews. Ensure proper onboarding and orientation of new employees. Implement and managed performance appraisal systems. Administered employee benefit programs, including health insurance and retirement plans. 01/01/2022 – 01/02/2023 • • • • • • • • • • • • • • • • • • Led recruitment, hiring, and onboarding activities, training new joiners in operational processes and conducting occasional anniversary performance reviews. Oversaw employee recognition program to encourage professional development and high performance. Effectively communicate and proactively addressed concerns. Managed calendar to schedule employee shifts and maintaining organized operations and complete staff. Taught employees how to best service customers and embraced restaurant brand loyalty. Oversee accurate and timely payroll processing within finance department. • • • • • • HR/Admin Manager., SABRICH KONSULT Managed employer onboarding and orientation. Oversee performance management and appraisal systems. Screened, interviewed and hired candidates to facilitate smooth recruitment procedures. Maintained employee records and HR documentation. Built relationships with external recruitment agencies to secure short- and longterm staff to serve across organization. Organized orientations, events, and activities for employees to deliver objectives of organization. Drafted termination paperwork and exit interviews to comply with relevant regulations. Managed conflict resolution to help teams foster relationships and improve team working connections. Provided support to employees with various HR related issues and liaised with heads of departments to find resolutions. 01/09/2020 – 01/01/2022 Admin Manager., MORNINGSIDE SPECIALIST CLINIC Managing employees and coordinating the recruitment process. Planning, directing and coordinating administrative functions. Administering financial elements such as payroll compensation and pension schemes. Ensure proper ordering and stocking of medical and office supplies. Prepared work schedules, maintained and organized medical and office supplies. Ensure confidentiality and security of files and filing system. Worked alongside senior management to resolve patients and employee relations issues pragmatically. Supervised the daily administrative operations and minimized expenses by suggesting cost effective alternatives. Coordinated schedules, arranging meetings, distributed memos and reports and ensured employees are kept current of necessary news and information. 01/06/2019 – 01/03/2020 Client Service Manager, MARIGOLD HOSPITAL AND CRITICAL CARE Greeting, and directing patients, visitors, answering phone inquiries and handling complaints in a courteous and professional manner. Checked-in patients via telephone prior to their scheduled appointments. Interviewed patients over the telephone to obtain complete and accurate medical history including surgical history and medications. Input of patient and employee data into electronic medical record. Completed all cater phone call assignments as assigned Responded to inquires made by patients, vendors, workers, insurance companies and other medical parties. 01/12/2018 – 01/05/2019 • • • • • • • • • • • • • • • • • • • • • • • • Reschedule patient appointments as required and when necessary Screened and routed all patients calls to other departments efficiently ensuring accurate registration appointment scheduling in database. • • Risk Advisor., LAGOS STATE ASSURANCE COMPANY Maintain products marketing and advertisement. Maintain coverage assistance/inquires. Invoicing, data entry and filing. Doing renewal process for various insurance policies. Answering telephone calls, opening telephone and correspondence and also marketed to potential new members. 01/01/2018 – 01/12/2019 Admin Officer, CHRIST CREST SECONDARY SCHOOL 01/07/2017 – 01/02/2018 Admin Officer., BENJAMIN FRANKLIN EYE CLINIC 01/11/2009 – 01/09/2012 • • • • • EDUCATION HUMAN RESOURCE PRACTITIONERS LICENSE, CHARTERED INSTITUTE OF PERSONAL MANAGEMENT 2022 SSCE, QUEENMARIS COLLEGE 2007 Diploma in computer appreciation, GLOBALTECH HUBS SYSTEMS 2015 First School Leaving Certificate, MERIT INTERNATIONAL SCHOOL 2002 ISO 9001:2015 & ISO 22000:2018, Fresh fountain Consulting limited 02/2025 – 02/2025 Bachelor of Arts, Religions., UNIVERSITY OF BENIN 07/2016 KEY SKILLS Team Leadership Effective Communication Data Analysis Staff Retention Strategy. Employee Engagement and Conflict Resolution Employee engagement and retention Talent acquisition Payroll administration Training and development planning. Compensation and benefits.