Sylvia Secuya

SYLVIA F. SECUYA Poog, Toledo City, Cebu, Philippines--WORK EXPERIENCE Convergys Corporation now Concentrix, Philippines Jose Ma. del Mar Avenue, Asiatown IT Park Lahug Cebu City, Philippines Technical Support Representative (Microsoft Disability Answer Desk) April 2013 – November 2018         Provides support for individuals with special needs or disabilities, who are using assistive technology such as screen reader, magnifier, or any other accessibility tools to effectively use their Windows PC and Office applications thru phone and email. Offers support for Windows 7, Windows 8 and windows 10 operating system and Office applications Supports software technical problem such as installation, virus removal and protection, repair and PC maintenance, following standard and accepted industry practices Assists clients in setting up emails, troubleshooting send and receive issues, and other Outlook related issues Perform basic hardware troubleshooting and recommend corrective actions Confirm customer understanding of the solution and provide additional customer education as needed. Maintained broad knowledge of client products and services Set up callbacks for issues that needs to be escalated to T2 or for follow up Qualfon Philippines Incorporated Qualfon-Skyrise 3 Bldg., Cebu IT Park Apas, Cebu City, Philippines Customer Service Representative (Tracfone, Net10 and Safelink) June 2012 – March 2013  Trained in Programming and Technical Support under Tier 1 Customer Retention Team Sacred Heart School – Ateneo de Cebu H. Abellana St., Canduman, Mandaue City, Philippines On the Job Training May 2011 – March 2012    Computer Hardware Servicing Basic Networking Installing and Troubleshooting programs or any software Cyber Hubb 88 Internet Café M. J. Cuenco Ave. R. Palma St. Cebu City, Philippines Internet Café Attendant Nov. 2008 – March 2011  Troubleshoot computers and printers  Installing windows updates and game patches  System Maintenance  Encoding and Printing Education School/University: University of Southern Philippines Foundation Location: USP Compound, Salinas Dr., Cebu City, 6000 Course: Juris Doctor Date: November, 2019 – on going School/University: Cebu Technological University Location: M. J. Cuenco Ave. R. Palma St. Cebu City Course: Diploma in Professional Education (Certificate) Date: September 2016 – January 2017 School/University: Cebu Technological University Location: M. J. Cuenco Ave. R. Palma St. Cebu City Course: Bachelor of Science in Industrial Technology (BSIT) Major in Computer Technology Date: 2008 – 2012 Certification License/Certification: NC II in Computer Hardware Servicing Certification No:- Issued on: April 2011 License/Certification: Lesson Planning/Instructional Materials Preparation and Assessments of Teaching and Learning for the K to 12 Education Program Held on: September 2 – October 2, 2016 License/Certification: Dean’s Lister Issued by: Cebu Technological University Academic Year: 2010 - 2011 Reference Frances Nathalie Lim Talent Acquisition Specialist, FIS Global- Maribel Anatoso, Customer Support, County Growers Australia-