Sylvanus Happiness Stella

SYLVANUS HAPPINESS STELLA DIVINE BUSTOP IJANIKIN . LAGOS STATE NIGERIA 📞-.✉️-PROFESSIONAL SUMMARY Friendly,calm,reliable and detail -oriented customer service representative with over 2years of experience delivering top notch services skilled at resolving customer issues with patience and professionalism,maintaining maximum satisfaction and working effectively in team driven settings strong communication and problem solving skills with a passion for ensuring positive customer experiences KEY SKILLS Customer support (phone,Email,chat) Conflict resolution and complaint handling CRM tools (eg,zendesk,freshdesk) Product and service assistance Order and billing inquiries Time management and multitasking Team collaboration Fluent in English WORK EXPERIENCE Front Desk &support assistant MommaT luxury clothing store February 2023 -march 2024 Welcome clients and visitors answered inquiries and directed them appropriately Handled complaints in person and via phone with professionalism Received consistent positive feedback for helpfulness and attitude Maintained accurate appointment scheduled and client records CUSTOMER SERVICE REPRESENTATIVE Sylvanuel farm Lagos Nigeria may 2024 - June 2025(remote) Respond to over 70 customers inquiries daily via phone and email,resolving billing,order and product related issues efficiently Maintaining a customer rating of over 95% through active listening and effective communication Use crm tools to log all customer interactions and track solutions Collaborate with internal teams to solve complex customer complaints EDUCATION Senior school certificate examination (ssce)2019 National examination council (neco)2019 Nigeria certificate in education Business education Lagos state university of education Graduated 2023 CERTIFICATE Customer Service excellence certificate-jobberman 2023 Availability-immediate