Sylvanus Happiness Stella

i am a committed and dedicated result oriented customer service professional with a strong commitment to providing incredible service and support to customers across diverse industries with a proven ability to handle a high volume of inquiries,maintaining a positive approach

my experiences includes handling both inbound and outbound communication via phone, email,live chat and in person while navigating crm system and knowledge bases to provide timely accurate information I am known for my ability to stay under pressure

I am a friendly approachable individual with a strong communication skills and a passion for helping others.

I love helping customers and always look forward to the opportunity to make our customers feel special and valued

Communication skills:clear ,polite and professional interaction

Problem solving: responding fast to issues concern

Product knowledge: confidently explaining in details services , features or trouble shooting

Empathy : understanding and connecting with the customers experience

Delivering high quality support across phone email and chats

Customer education: providing clear information on how to use products or services

Feedback handling : collecting and responding to feedback (positive or negative)

Patience : dealing with confused or difficult customers

Team work :i value collaboration and have experience i developed a reputation for being a positive enthusiastic team player, focusing on fostering a supportive environment

Passion: my passion for building positive customer relationship fuels my commitment to delivering expectional services