Sykvie Bastarache

Sylvie Bastarache 103 Jaffrey Street Fredericton, NB E3A 2R4 -- Skills and Training  Fluently bilingual (French and English)  Great Organizational Skills  Customer Service Oriented  Computer Skills (Microsoft Office and Internet)  First Aid and CPR  Health and Safety Training Professional Experience Freelance Freelance Writer, Editor and Transcriptionist Jan 2011 – Present Responsibilities  Wrote and edited reviews and articles  Wrote Search Engine Optimization articles (SEO writing)  Provided transcription service Bar Chez Normand Bartender Responsibilities  Serve customers  Use my people skills to engage with customers  Balance cash at end of shift June 2014 – Jan 2017 Sykes – Bell Aliant E-mail and Chat Customer Service June 2013 – October 2013 Responsibility  Answer customer inquiries on products and services offered  Give good customer service  Place customer orders Crisis Intervention Center Counselor Sep 2008 – Feb 2011 Nov 2006 – Jul 2007 Responsibilities  Counseled in person and on the phone with clients who have mental illnesses  Kept files up-to-date  Completed referrals and intakes Canadian Mental Health Association Practicum Student Sep 2006 – Dec 2006 Responsibilities  Provided self esteem programs in elementary schools  Participated in support groups  Performed various administrative tasks Education Université de Moncton Bachelor’s degree in Social Work References Available upon request Sep 2002 – Apr 2007