Syed Talha Asif

Syed Talha Asif Islamabad, Pakistan linkedin | -| Ó - Education COMSATS University, Islamabad Bachelor of Science in Software Engineering BS(SE) February 2018 - March 2022 CGPA: 3.03/4.00 Experience Senior Software Engineer - Product Operations | i2c Inc. April 2022 - Till date • Client Relationship Management: Acted as the primary point of contact for enterprise clients during onboarding and ongoing support, ensuring smooth adoption of technical solutions. • Customer Communication & Issue Resolution: Collaborated directly with clients to understand business needs, troubleshoot technical issues, and ensure prompt resolution using tools like JIRA and OTRS. • Cross-Functional Collaboration: Worked closely with product, engineering, and compliance teams to escalate issues, suggest improvements, and enhance overall service delivery. • System Integration: Integrated payment card systems with banks, merchants, and clients; guided clients through the onboarding process. • Troubleshooting and Issue Resolution: Resolved technical issues to minimize disruptions; used JIRA and OTRS for project management. • Documentation and Knowledge Sharing: Maintained technical documentation and shared knowledge. • Vendor Management: Integrated third-party technologies to enhance systems. • Payments Industry Expertise: Expertise in debit/prepaid card processing and OLTP; proficient in SQL and PowerBI for data analysis and reporting. • Technical Skills: Experienced with Java, API integration, and troubleshooting; managed 3DS payments, biometric/OTP transactions, and digital wallets. • Technical Product Management: Managed applications for global clients; created validation reports and improved software quality. • Testing and Validation: Developed and maintained test cases for comprehensive coverage. • Client Onboarding and Training: Onboarded and trained clients, liaising with stakeholders. • Communication and Tools: Utilized JIRA, VOIP, and OTRS for communication and issue resolution. • Compliance and Network Restrictions: Ensured compliance with VISA and Mastercard restrictions. • Specialized Knowledge: Expertise in digital wallets and online transaction processing. • Additional Skills: Experience in application configurations, service delivery, and backend support; maintained relationships with payment networks and ensured PCI-DSS compliance. QA Engineer | Fiverr September 2020 - January 2022 • Delivered comprehensive quality assurance solutions and ensured successful software deployment by identifying and addressing critical issues effectively. Intern Web Development | SkyHawksFusion August 2019 - October 2019 • Contributed to the planning, design, and development of full-stack web applications. • Implemented front-end components with Backbone.js, Java, Stylus, and Require JS; contributed to back-end development using Node.js with React framework. General Sales Manager | Waqar Scientific Traders July 2020 - Present [Part-time] • Executed trade marketing strategies and sales initiatives, resulting in increased market share and sustained business growth within the assigned territory. • Built and maintained strong relationships with dealers and retailers, enhancing brand visibility and driving new business opportunities. Skills MySQL, RESTful API, SOAP API, Linux, OLTP, JMeter, Agile Methodology, Logs Extraction and Analysis, SAP, SOAPUI, Postman, Manual Testing, Bug Tracking, Scrum, Selenium WebDriver, API Integration, Regression/UI Testing, Data Integration ETL, OTRS, Digital Wallets, 3D Secure Transactions, Online Payment Processing, Test Plans, SQL, Jira, HTML, CSS, JavaScript, C#, Unity Projects NEW INSTANCE SETUP - ODOS • Set up an Australian client’s instance: Admin, Customer Services, Mobile App, Digital Wallets, Multi-Purses, and ACH configurations. • Configured encryption for card details, Push Provisioning, and Account Statements. DIGITAL WALLETS INTEGRATIONS • Integrated Apple Pay, Samsung Wallet, Google Wallet, and Gift Cards with Push Provisioning and SDK/API setups. OUTBREAK 2020 (Final Year Project) • Developed a Unity-based 3D survival game simulating a doctor’s challenges during the COVID-19 pandemic. Relevant Coursework Data Structures, Algorithm, Database Management System, Object Oriented Programming, MySQL, Machine Learning, Artificial Intelligence, Natural Language Processing, UI Design, DevOps and Cloud Engineering