Syed Talha Asif

Senior Software Engineer – Product Operations | i2c Inc.

April 2022 – Present

1. In this role, I serve as the primary point of contact for enterprise clients, leading onboarding processes and supporting the adoption of technical solutions. I collaborate closely with clients to understand business needs, troubleshoot issues, and ensure timely resolution using tools such as JIRA and OTRS.
2. I work cross-functionally with product, engineering, and compliance teams to escalate issues and implement service improvements.
3. My responsibilities include integrating payment systems with banks and merchants, managing technical documentation, and incorporating third-party technologies to optimize performance.
4. I have deep expertise in the payments industry, particularly in debit and prepaid card processing, OLTP systems, 3DS, biometric/OTP transactions, and digital wallets.
5. I am proficient in SQL, Java, and API integration, and I use Power BI for advanced data reporting and analysis. I also manage global applications, lead testing and validation efforts, and create detailed validation reports to improve software quality. Additionally, I handle client training, ensure PCI-DSS compliance, and maintain alignment with VISA and Mastercard network restrictions.