Syed Saqlain Kazmi

Contact Info  -  FLAT NO # D BUILDING # 69 SECTOR B ASKARI 11, LAHORE Lahore, Pakistan  Academics b.com | 2001 | 60% University of the Punjab, Lahore F S c - Pre Medical | 1998 | 65% Federal Board of Islamabad, SHARJAH Metric | 1996 | 60% Federal board of Islamabad, Sharjah  Awards Best employee of the year |2019 best employee of the year |2017 BEST EMPOLYEE OF THE MONTH | 2016 BEST EMPOLYEE OF THE MONTH | 2015  Industries Banking/Financial Services Call Center Distribution and Logistics Importers/ Distributors/Exporters Real Estate/Property Telecommunication/ISP Trading * Functional Areas Accounts, Finance & Financial Services Data Entry Supply Chain Management Warehousing  Languages Urdu - Native English - Medium Punjabi - Medium  Hobbies Football social media badminton  Work History Customer Support / Truck DispatcherLahore, Pakistan Description: 1. Received, scheduled, tracked, and invoiced orders for delivery Shipment management (traced and tracked all shipments to ensure on-time and safe delivery of all loads). 2. Loaded planning (directed dispatching and routing of all company vehicles) and managed multiple driver units. 3. Arranged for necessary repairs in order to restore service and schedules. 4. Advised personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards. 5. Maintained a file of returnable items received from or returned to vendors. 6. Assigned appropriate and nearest vendor to make requested repairs. 7. Advised the customer of the estimated time of arrival on the event and follow instructions per their requirements. Customer Service Representative / TSR / CSRLahore, Pakistan Answered an average of 50+ calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders Won #1 Customer Service Representative two years in a row for highest customer satisfaction ratings (25% above average) Revamped customer service phone scripts, raising customer survey ratings by 40% Resolved over 100 customer complaints per week via phone and in-person Reduced average customer representative call time by 90 seconds with intuitive intranet site Single-handedly created customer service representative training manual, reducing onboarding process from 8 weeks to 6 weeks Credit & Collection / Multiple Cash officer/ Customer RegistrationDubai, United Arab Emirates Perform duties as a strategic overlay to manage multilevel cash transaction entries of corporate customers and Govt division’s cash posting for all customers (Government, enterprise and SMB) and for Sheikhs and notables, all government Departments. Key Accomplishments: 1. Cross-validated all receipts vouchers, Un-allocated receipts & adjustments, verified, and ensured all vouchers posting accuracy in books of accounts, also generated allocation reports related to the payment to all customers. 2. Ensured completeness of the reports by regular monitoring, prepared daily, weekly & monthly MIS & Staff performance reports for management perusal, also handled cash payment for various retail and corporate services offered by company. 3. Registered the Account Numbers and completed data of all customers for +300 customers in the CBCM (Corporate billing & Customer Management); reconciled different account in case of any error in posting the bills of customers. 4. Rectified the entries of debit & credit to solve the matter of the customer; dealt with Auditors & banks officers; generated general ledger, final accounts store purchase & personal information’s while using acute knowledge of spread sheets. 5. Exercised hands-on approach and effective controls to managed Accounts department of Head office & the factories; managed Accounts staff, records, balances and produced different reports on Excel & DacEasy system in branch. 6. Produced and reviewed reports on commissions earned by the company; facilitated release of cheques to different clients. Bulk & Retail Cashier and Customer Relation OfficerDubai, United Arab Emirates Entrusted with overall responsibility to perform teller functions; handle and accept cash fund and transfer request, include different currencies for exchange; process transactions promptly and accurately and gained the art of Filing and documentation. Key Accomplishments: 1. Demonstrated and utilized acute knowledge and hands-on experience for buying & Selling of Foreign Currencies local Currency & detect the Fake notes if Comes to the Counter. Assist the Fellow Colleague in any situation. 2. Handled all transaction of WPS (Wages Protection Systems) for dispersal of envelopes; processed the remittances of different nationalities including Telex Transfers, Nepal Transfer, I-Remit, Demand Drafts, Western Union Transfers. 3. Updated and maintained all records of WPS Vouchers & Journal Vouchers of internal transfer from branches, PDC & Cash cheques for all Corporate Customers, also Handle all Transaction of ARY Speed Remit as deposited into the system 4. Cultivated and sustained long-term relation with corporate clients both large and small, tasked with responsibility for managing customer service operation as well as Relation and loyalty of customers. Cash Officer/Counter Staff/Customer Service Representativefujairah, United Arab Emirates Delivered direction to the overall counter operational activities in the Middle East’s leading Money Exchange Company at Lulu Fujairah Branch in UAE Supervises 6 staffs and reports to the Branch Manager. Handled and accepted cash in different currencies for exchange; ensured protection to cash, cheques and records of documents; processed the necessary reports related to the function and perform end of the day cash balancing. Executed daily operations of supervising and coordinating the activities of the counter staffs engaged in Money Transfer processing both local / International and ensuring Central Bank Compliance for all Banking transactions. Expanded number of clients through product proposals and promotional programs; worked in customer relation follow up Desk, to resolve customer queries and provide strong follow up with different departments on delayed cases. Acquired and leveraged thorough knowledge for buying & Selling of Foreign Currencies local Currency & detect the Fake notes if Comes to the Counter, assisted the Fellow Colleague in any situation. Performed multi-currency funds transfer around the globe through demand draft, sale and purchase of foreign Currencies, traveler’s cheques (sales & encashment), Instant Money transfer, cash advance against credit cards, customer care etc. Assistant Showroom in charge & Outdoor & Indoor Sales RepresentativeSharjah, United Arab Emirates Air Ticketed & Passenger Tariff SalesmanLahore, Pakistan Accountant and Data entry in charge/ Store in chargeDubai, United Arab Emirates