I am an accomplished professional having 21 years of experience in accounting, Credit controller / Cashier / Sales Executive, finance, and internal/external auditing field. I am a skilled manager with strong expertise in managing the collection of outstanding debts from clients and customers and building collaborative rapport with them for their overdue bills and attempt to collect payment to mitigate company losses, negotiate payment plans, and ensure payments processing. I possess expertise in driving efficiency and productivity through evaluation of financial management systems and implementation of process improvements. Engaging and collaborative, I am skilled in conducting analytics and overseeing and standardizing crossfunctional service delivery departments to improve organizational performance, drive revenue growth and control costs in consumer-oriented business environments. While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved! My expert domain knowledge always enabled me to articulate an innovative plan that focused on enhancing effectiveness and yielding constructive improvements. Expert in preparing customer financial statements for banks and the state credit department; articulate final notice warnings to customers when payments are not being made. Strategic problem solver experienced in process improvements, financial variance analysis, achieving excellent ROI (return on investment) to establish best financial practices. Recognized and respected for efficient financial team leadership, advanced MS Excel skills and ability to resolve financial dilemmas.