Syed Muhammad Abousaeed Naqvi

Syed Muhammad Abousaeed Naqvi Lorem ipsum dolor sit amet, consectetuer adipiscing elit House 5-A Nawaz Street, Chohan Road Islampura, Lahore, Pakistan-- EXPERIENCE SKILLS Motive Inc, Lahore— Account Executive Excellent written & verbal Nov 2021 - PRESENT communication skills in ● Making outbound calls, prospecting new businesses in our segment that have recently started their trucking business. ● ● ● Proficiency in Salesforce, providing accurate forecasts for our generated revenue. Salesloft, Workday, Slack, Ensuring my pipeline is regularly maintained and that I'm able to Seismic, Figma, CRM & grow my pipeline at an excellent pace. Zendesk Carving my way through the gatekeeper and connecting with the that I can align those business needs with the Motive solutions. ● Languages Maintaining and growing a pipeline of qualified prospects and decision maker to establish the requirement of the prospect so ● English, Urdu and Punjabi Build rapport with the prospect and identify the pain points and In depth understanding of Organization’s current products and future concepts provide a just solution that will not only address their concern but Proficiency in MS Office also add value to their business. Strong research and analytical Conducting demos of our software with prospective fleet skills managers and drivers to have them have a clear insight to how our system can help them achieve more than they desire. ● Achieving KPIs on a daily basis. Not just striving to achieve my monthly & quarterly quotas but also having a strong desire to exceed those targets regularly. Spectrum Outsourced, Lahore — Sales Executive LANGUAGES Urdu (Native) English (Expert) Mar 2020 - Nov 2021 ● Signing up new customers as well as upgrading existing customers for Spectrum regarding TV App, Cable, Internet, Landline and Mobile phone services for both B2B and B2C accounts in US. ● Signing up new customers for Vivant Home Security & Automation for residential accounts. ● Assisting customers and bringing entertainment in their life according to their needs. ● Liaising with the corporate staff and local staff at all levels of Organization. ● Providing support, including procedural documentation and relevant reports. Punjabi (Basic) ● Understand, support and comply with all Organization’s policies and procedures. ● Consult with management and staff about critical issues. DGS (Pvt) Ltd, Lahore— Sales Internship Nov 2019 - Feb 2020 ● Responsible for taking inbound sales calls of Cable, Internet, Home Phone and Home Security System (US Based). ● Assisting customers for more than 12 providers under one roof and bringing entertainment in their life according to their needs. ● Liaising with the corporate staff and Local Staff (Closure) at all levels of Organization. ● Providing support, including procedural documentation and relevant reports. ● Understand, support and comply with all Organization’s policies and procedures. ● Consult with management and staff about critical issues. ● Report the Activity/Progress to Floor Supervisor and Floor Manager. Mindbridge Pvt Ltd, Lahore — Customer Service Representative May 2018 - Nov 2019 ● Responsible for taking calls and responding to the emails regarding trip concerns related to processing the refunds of UBER JUMP project (EMEA Region). ● Responsible for taking calls regarding order concerns related to processing the refunds of UBER EATS project (EMEA Region). ● Liaising with the UBER JUMP Corporate staff and Local Staff at all levels of Organization. ● Providing support, including procedural documentation and relevant reports. ● Understand, support and comply with all Organization’s policies and procedures. ● Consult with management and staff about critical issues. British Council Pakistan , Lahore — Customer Service Representative Jun 2017 - May 2018 ● Responsible for taking calls and responding to the emails regarding exam concerns & scholarships for British Council Pakistan. ● Liaising with the corporate staff and Local Staff at all levels of Organization. ● Providing support, including procedural documentation and relevant reports. ● Understand, support and comply with all Organization’s policies and procedures. ● Consult with management and staff about critical issues. ● Report the Activity/Progress to Floor Supervisor and Floor Manager. Zaka Brothers Pvt Ltd, Lahore —Customer Success Lead Mar 2015 - Feb 2017 ● Lead the customer success team for the software department and handled the warranty claims for hardware departments as well. ● Training & Supervision of Subordinates, retention and Sales Staff. ● Liaising with the corporate staff at all levels of Organization through a series of actions, either face-to-face or over the telephone, to help generate sales or to resolve issues. ● Providing support, including procedural documentation and relevant reports. ● Working continuously on tasks until completion. ● Evaluating new technologies and scheduling critical issues for the tech support team. ● Prioritizing and managing many open cases/escalations at one time. ● Understand, support and comply with all Organization’s policies and procedures. ● Coach the team and get the best from everyone. Mindbridge (Pvt) Ltd, Lahore — Sales Executive Aug 2014 - Jan 2015 ● Responsible for taking inbound sales calls of Automobile services, IT services and Health services (US Based). ● Liaising with the corporate staff and Local Staff (Closure) at all levels of Organization. ● Providing support, including procedural documentation and relevant reports. ● Understand, support and comply with all Organization’s policies and procedures. ● Consult with management and staff about critical issues. ● Report the Activity/Progress to Floor Supervisor and Floor Manager. EDUCATION PUNJAB UNIVERSITY, Lahore, Pakistan — Bachelor of Arts 2016 B.I.S.E, Lahore, Pakistan — ICS 2012 Govt. High School, Chunian, Pakistan — Matriculation 2009 Interests/Activities ● Traveling ● Web Surfing ● Cricket/Tennis ● News & Book Reading