Syed Muhammad Abousaeed Naqvi

I have an experience of 8 years in Customer Success/Sales and I’ve worked for British Council Pakistan, Uber Eats EMEA and Uber JUMP UK, Spectrum Communication and KeepTruckin Inc. The skills I’ve learnt during this time span with these international companiese are mentioned below:

• Customer Service - Product Knowledge - Quality Focus - Market Knowledge - Documentation Skills - Resolving Conflict - Multitasking - Patience - Negotiation - Positive Attitude - Attention to Detail - People Oriented - Problem Solving - Organizational Skills - Adaptability - Ability to Work Under Pressure - Computer Skills - Lead Generation - Sale Closing - Opp Creation - Resilliance

• Resolving product or service problems by clarifying the customer’s complaint. Determining the cause of the problem - Selecting and explaining the best solution to resolve the problem - Following company’s guidelines and maintaining the quality service - expediting correction or adjustment - Following up to ensure resolution

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Compile reports on overall customer satisfaction

• Read from scripts

• Handle changes in policies or renewals

• Resolve customer complaints via chat, email, mail or social media