Syed Azhar Ibrahimi

Syed Azhar Ibrahimi (Accounting & Taxation) EMAIL –ID- Call / WhatsApp :- Objective: To be Honest to work as well as to Myself, Simultaneously adding value to the Company and developing myself, to become a successful in an innovative and competitive world. Work Experience: Company Designation : : Happi5 Solutions Private Limited CRM – Manager Role & Responsibilities: from- to till date • • • • • Store and manage contact data and Track deals. Communicate directly with prospects and customers. Manage and respond to tickets and Use custom objects. Automate tasks. Create a knowledge base and Integrate with other tools. Report on, forecast, and analyze data & Digital Marketing. Worked with Infosys BPO Ltd from December 2012 to June 2017 Company Designation Process : : : Infosys BPO LTD Accountant – Process Lead CPC-ITD – Income Tax Deportment Role & Responsibilities: As Accountant - Process Lead from 1st-April 2016 to 14th-June-2017: • • • • • • • • Managed a team of 10 members involved in processing of ITRs, evaluation of processed output, problem solving and escalation management from both ITD and Tax payers. Handled Accounts Payable (refund of tax) and Account Receivables using ORACLE Rules Author and Financial System. Handling Ops meetings with clients. Preparing and maintaining the daily productivity report. Monitor & do quality audit for the team. Conducting huddles, Delivering presentations and Giving Updates. Involved in conducting refresher training sessions Analysis of Income Tax Returns, Handling level 2 grievance cases & client requests. As Senior Tax Analyst from 1st-April 2014 to 31st March 2016 • • Processing income tax returns of Individual, HUF, Corporation, Partnership firms, AOP & BOI, Local Authority and Artificial Juridical Person and Analysis of data through SQL queries. Preparing reports on Demand and Refund. • • • • • • • • Prepare FTA file & handle meetings with client for ITR 1,2,2A, 3 & 4S. Processing returns - original, revised & Rectification. Pulling reports & Assign work to team. Analysis of income tax returns, TDS, TCS, AT & Rectify Errors. Tax reprocess & initiate SUO MOTO rectification. Update RCM & PCM and Movement of status code. Update day counts.Trained new joinees. Maintaining attendance, Leave tracker and Dash board Company : Infosys BPO LTD Designation : Senior Process Executive Process : Select Portfolio Servicing Inc – leader in the residential mortgage servicing industry. US Salt Lake City, Utah and Jacksonville, Florida As Senior Executive - Customer Care from 6th- November 2013 till 31st March 2014 Customer Care Expert (CCE) is responsible for delivering personalized service to the customer throughout the life of the loan to solve customer inquiries and manage the customer relationship throughout the default process in a call center environment. The CCE will be the liaison between the customer and any other mortgage operations' groups as necessary. In this role, this person will act as the communication liaison to ultimately resolve the customer's inquiry and/or delinquency. Principal Duties: 1. Handle customer calls efficiently and effectively, while providing exceptional customer service 2. Accurately and promptly execute transactions, such as billing inquiries and account changes. 3. Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation. 4. Resolve account delinquency by collecting past due payments as needed 5. Communicate loss mitigation options and decisions to customers 6. Obtain complete and accurate documentation from customers and approved third parties. 7. Manage daily workflow within prescribed timeline and quality metrics, if assigned a loan population 8. Complete affirmations prior to proceeding to foreclosure if assigned a loan population. As Junior Executive - worked as Underwriter from 6th- December 2012 till 6th- November 2013 The Underwriter is responsible for conducting detailed analysis/review of newly originated residential mortgage loan products. Duties: 1. Review residential mortgage loan files for completeness and accuracy. 2. Recalculate credit, income, collaterals and appraisals to ensure accuracy of all related loan documents of each mortgage loan file. 3. Perform post close due diligence on mortgage origination loan files. 4. Explain and document loan findings. 5. Maintain knowledge of all applicable underwriting guidelines and regulations. Achievements: • • • • Received 4 spot awards, 3 Individual extra miler awards & I-Star award for best performance. Won cash prize for clearing ILEAP-1 and ILEAP-2 exam. Infosys certifications: 2 Accounting certificates. 1 Communication based certificate & 1 Quality based certificate. IBU Fiesta – Fashion show winner 1st prize (2016) and 2nd Runner up Prize (2017) and Mad Ads 2nd Prize (2017). • IBU Fiesta – Business Quiz 1st Prize (2015).and SPS cricket tournament – Runner up prize and best batsmen award. Trainings & Certifications: • • • • • • • • T100 Certification – Fundamentals of Accounting. T200 Certification – Certification in Accounting Processes: 1. Accounts Payable Certification (P2P), 2. Accounts Receivable Certification (O2C) & 3. General Ledger & Reconciliation Certification (R2R). Yellow Belt certificate in Quality. CTM - Certified transaction monitoring. PCC - Project communi-care certificate from British council. Competency Based Interviewing 5.0. Milestone 2.0. CBT – Competency Based Training: Cultural Sensitivity, Building Teams, Planning & Organizing, Problem solving & Decision making, Assertiveness, Johari Window, Presentation Skill & Coaching Skill. Academics: Course Name Institute/College Board/University Year M.com Dr. Ambedkar Institute of Management Studies, Bangalore Bangalore University 2012 B.Com Govt. First Grade College, Channapatna Bangalore University 2010 Govt. PU Boys College, Channapatna PRE – University Education 2007 Govt. High School, Channapatna K.S.E.E.B 2005 P.U.C./12th S.S.L.C./10th Projects: Project Title: “A Study on Effect of Financial Constraints on Corporate Decision Making”. Company Name: Karnataka Vidyuth Karkhane Limited – KAVIKA, Bangalore. Skills Details Basic Computer MS Office & its application Tally ERP 9, 9.0, 7.2 & MS – Excel, SQL & Oracle. Personal Profile: Languages Known English, Hindi, Arabic, Urdu, Kannada. Interests Have good interest in adventure, Roadies, acting & modeling. Riding bike & Love travel difference places. Playing & watching Cricket, football & table tennis. Participating in events & competitions. Learning new things & Interacting with people. Organizing events for social cause. Strengths: • • • • • Ability in fast conceptualization. Adoptability, Consistent performer and team player. Problem solving ability. Possess excellent interpersonal, communication and analytical skills with demonstrated abilities in managing teams of diverse skills. Leadership Skill. Personal Details : Date of Birth : 12- July- 1990 Father’s Name : SYED YAHIYA IBRAHIMI Nationality : INDIAN Permanent Address : Present Address : #554, Ghani Miyan Street Daira, Channapatna, Ramnagar, Dist. PIN - 562160 # 14/1, 3rd Cross, 5th main, Adi Kabir Ashram Road, Mattadahalli, R.T Nagar post, Bangalore - 560032. Declaration: I hereby declare that the above information given is true to my knowledge and belief. Palace: Bangalore Date: Signature