Syed Azhar Ibrahimi

I have 5years of Work Experience: Worked with Infosys BPO LTD from December 2012 to June 2017

Company : Infosys BPO LTD

Designation : Accountant – Process Lead

Process : CPC-ITD – Centralised Processing Centre - Income Tax Deportment of Government of India

**Role & Responsibilities: **

As Accountant -Process Lead from 1st-April 2016 to 14th-June-2017:

• Managed a team of 10 members involved in processing of ITRs, evaluation of processed output, problem solving and escalation management from both ITD and Tax payers.
• Handled Accounts Payable (refund of tax) and Account Receivables using ORACLE Rules Author and Financial System.
• Handling Ops meetings with clients.
• Preparing and maintaining the daily productivity report.
• Monitor & do quality audit for the team.
• Conducting huddles, Delivering presentations and Giving Updates.
• Involved in conducting refresher training sessions
• Analysis of Income Tax Returns, Handling level 2 grievance cases & client requests.

As Senior Tax Analyst from 1st-April 2014 to 31****st March 2016

• Processing income tax returns of Individual, HUF, Corporation, Partnership firms, AOP & BOI, Local Authority and Artificial Juridical Person and Analysis of data through SQL queries.
• Preparing reports on Demand and Refund.
• Prepare FTA file & handle meetings with client for ITR 1,2,2A, 3 & 4S.
• Processing returns - original, revised & Rectification.
• Pulling reports & Assign work to team.
• Analysis of income tax returns, TDS, TCS, AT & Rectify Errors.
• Tax reprocess & initiate SUO MOTO rectification.
• Update RCM & PCM and Movement of status code.
• Update day counts.
• Trained new joinees.
• Maintaining attendance, Leave tracker and Dash board

Company : Infosys BPO LTD

Designation : Senior Process Executive

Process : Select Portfolio Servicing Inc – US Salt Lake City, Utah and Jacksonville, Florida

As Senior Executive - Customer Care from 6th- November 2013 till 31****st March 2014

Customer Care Expert (CCE) is responsible for delivering personalized service to the customer throughout the life of the loan to solve customer inquiries and manage the customer relationship throughout the default process in a call center environment. The CCE will be the liaison between the customer and any other mortgage operations' groups as necessary. In this role, this person will act as the communication liaison to ultimately resolve the customer's inquiry and/or delinquency.

Principal Duties:

1. Handle customer calls efficiently and effectively, while providing exceptional customer service

2. Accurately and promptly execute transactions, such as billing inquiries and account changes.

3. Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation.

4. Resolve account delinquency by collecting past due payments as needed

5. Communicate loss mitigation options and decisions to customers

6. Obtain complete and accurate documentation from customers and approved third parties.

7. Manage daily workflow within prescribed timeline and quality metrics, if assigned a loan population

8. Complete affirmations prior to proceeding to foreclosure if assigned a loan population.

As Junior Executive - worked as Underwriter from 6th- December 2012 till 6th- November 2013

The Underwriter is responsible for conducting detailed analysis/review of newly originated residential mortgage loan products.

Duties:

1. Review residential mortgage loan files for completeness and accuracy.

2. Recalculate credit, income, collaterals and appraisals to ensure accuracy of all related loan documents of each mortgage loan file.

3. Perform post close due diligence on mortgage origination loan files.

4. Explain and document loan findings.

5. Maintain knowledge of all applicable underwriting guidelines and regulations.

I hold Master's Degree in Commerce from Bangalore University (M.com - Accounting & Taxation) & PCC Certified from British Council

Trainings & Certifications:

• T100Certification – Fundamentals of Accounting.
• T200Certification – Certification in Accounting Processes: 1. Accounts Payable Certification (P2P), 2. Accounts Receivable Certification (O2C) & 3. General Ledger & Reconciliation Certification (R2R).
• Yellow Belt certificate in Quality.
• CTM - Certified transaction monitoring.
• PCC - Project communi-care certificate from British council.
• Competency Based Interviewing 5.0.
• Milestone 2.0.
• CBT – Competency Based Training**:** Cultural Sensitivity, Building Teams, Planning & Organizing, Problem solving & Decision making, Assertiveness, Johari Window, Presentation Skill & Coaching Skill.