Syed Hashir Ahmed
140 Road 7 Upparpally, HYD 500048
+91 - ::-:: LINKEDIN.COM/hashir-ahmed
Summary
Qualified Customer Service
Representative with over 1 years in
fast-paced customer service and call
center environments. As a customer
service representative I am
personable good at building loyal
relationships, solving problems, and
quality. I also excel in listening to
customer needs, articulating product
benefits and creating solutions that
provide value to the customer.
Skills
International Customer Support
Strategic sales knowledge
Exceptional communication skills
Stock records management
Quality assurance and control
Work history
Senior Associate ERC – 01/02/2021 to 30/11/2021
Amazon.inc, India
Responding to Inquiries regarding policies and
programs including benefits, attendance, payroll
deduction etc, Via calls/Tickets/Cases etc.
Integrity and discretion in dealing with sensitive
information and ensure data privacy at all times.
Answering policy questions with up-to-date
knowledge with the help of SOP’s.
Adhere to defined processes and ensure delivery in
accordance with set quality standards.
Customer Service Representative – 01/06/2020 to
30/12/2020
Amazon.Inc., India
Demonstrate ownership to resolve challenging
customer issue, escalating when necessary.
Answered average of 100 calls per day, addressing
customer inquiries, solving problems and providing
new product information.
Recommended, selected and helped locate and
obtain out-of-stock product based on customer
requests.
Contacted customer to follow up on purchases,
suggest new merchandise and inform on promotions
and upcoming events.
Education
Bachelor of Technology:
Jawaharlal Nehru University-