Syed Ahmed

Syed Hashir Ahmed 140 Road 7 Upparpally, HYD 500048 +91 - ::-:: LINKEDIN.COM/hashir-ahmed Summary Qualified Customer Service Representative with over 1 years in fast-paced customer service and call center environments. As a customer service representative I am personable good at building loyal relationships, solving problems, and quality. I also excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Skills      International Customer Support Strategic sales knowledge Exceptional communication skills Stock records management Quality assurance and control Work history Senior Associate ERC – 01/02/2021 to 30/11/2021 Amazon.inc, India  Responding to Inquiries regarding policies and programs including benefits, attendance, payroll deduction etc, Via calls/Tickets/Cases etc.  Integrity and discretion in dealing with sensitive information and ensure data privacy at all times.  Answering policy questions with up-to-date knowledge with the help of SOP’s.  Adhere to defined processes and ensure delivery in accordance with set quality standards. Customer Service Representative – 01/06/2020 to 30/12/2020 Amazon.Inc., India  Demonstrate ownership to resolve challenging customer issue, escalating when necessary.  Answered average of 100 calls per day, addressing customer inquiries, solving problems and providing new product information.  Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.  Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events. Education Bachelor of Technology: Jawaharlal Nehru University-