Syed Ahmed

Its the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources.

I receive & log all queries received through phone & email in Panorama / Trouble Ticketing tool

I work on Ticketing to resolve the queries received from the employee and responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.

Adhere to defined processes and ensure delivery in accordance with set quality standards

Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies

Take ownership for query resolution and individual metrics