Sydney Radaza

SYDNEY RADAZA VIRTUAL ASSISTANT/CSR CONTACT ME AT Unit 6, Tower 4, Mivisa Condominiums, Lahug, Cebu City, Phils, 6000- - PERSONAL PROFILE I am a Virtual Assistant and Customer Service Specialist with experience in CRM & Account Management, Appointmentsetting, Troubleshooting, and Customer Support through Phone, Email, and Chat. WORK EXPERIENCE Client Services, ISA, Database Manager Nicole Hanson Group LLC | Dec 2017 - Dec 2020 SKILLS SUMMARY Customer Service CRM Management Appointment Setting Prospecting, Lead Generation Responded to property inquiries and requests Booked and scheduled appointments Organized database and provided admin support Social Media Manager, Assistant Mrs. Macs Bread and Pastries| July 2016 - Nov 2017 Designed graphics and content for social media accounts Developed strategies for prospecting and lead-generation Responded to inquiries, accepted & scheduled orders Admin Support Content Creation & Graphic Design EDUCATIONAL HISTORY FSUU University 2011 - Graduate Bachelor of Science in Nursing ANHS - Science Curriculum 2007 - Graduate HIgh School Diploma BCES - SPED FL 2003 - Graduate Elementary Diploma Customer Service Specialist Prudential MUW| Jan 2015 - June 2016 Processed life insurance applications Collected medical history observing HIPAA guidelines Liaised with onshore Medical Underwriting team Customer Service Specialist Amazon.com| May 2011 - March 2013 Assisted with Order placement and tracking Processed refund/replacements De-escalated issues and performed troubleshooting