Sweet Jelly Chico

SWEET JELLY CHICO Chico’s Compd. Dalig Antipolo City Mobile Phone:- Email Address:- PERSONAL INFORMATION   EDUCATION BACK GROUND Name: Sweet Jelly Chico Gender: Female BS Education – Major in English – 2006 – 2011 Age: 26 ICCT COLLEGES, Cainta, Rizal Date of Birth: 1-Nov-1989 Secondary Education - Civil Status: Single San Jose National High School, Antipolo City Civil Status: Filipino                 INVOLVEMENTS / WORK EXPERIENCES: Job Title Description Operations Team Leader (TARGET) TechMahindra vCustomer Eastwood Libis, Quezon City December 2012 - PRESENT • Manage the team based on the client needs. • Motivate the team or agent; Upskill them to create more leaders. • Monitoring and reviewing the progress of the team. • Evaluate adequacy of quality assurance standards and performance. • Coaching the team behaviors and performance and set action plans. • Conduct huddles for updates from clients and company. • Identify the needs of the team for performance growth. Customer Care Executive (TARGET) TechMahindra vCustomer, Eastwood Libis, Quezon City September 26, 2011 – September 28, 2012 • Assist and Help guest with their concerns • Addresses guest who are calling about their Orders- Pre/Post Orders • Customer Service – Helps guest who are in need of assistance in regard to their Billing concerns; Product inquiry; Account charges Elementary and Secondary English Teacher Golden Sunbeams Christian School Antipolo City June 13, 2011 – August 26, 2011 • Organizing and delivering classroom lectures to students. • Preparing classroom and coursework materials, homework assignments, and handouts. • Recording and maintain accurate student attendance records and grades. • Classroom Management • Maintaining discipline in the classroom. • Develop students skills and behaviors. SKILLS • Highly experienced in Operations. • Skilled in monitoring and coaching. • Computer Literacy ( MS WORD, Basic EXCEL, PowerPoint) • Proficient in verbal and written communication skills in English • Flexible in adapting to diverse environments and time settings • Strong Interpersonal Skills • Social Skills CHARACTER REFERENCES Jasper Dacuno Operations Manager – Target TechMahindra Cebu- Catherine Cerrer Operations Manager – Target Manila (2015) TechMahindra Manila - Anna Carmela Ledesma Operations Manager – Target Manila -) TechMahindra, Manila -