Sweet Jelly Chico

I am flexible, reliable, and hardworking individual who has 6 years of experience that provide high quality service to various BPO companies. I am skilled in communicating with clients over the phone and email. I have experience with Placing Orders, Checking Quality or Information of a certain Merchandise, Checking Order Status, Resolving Order Issues, Monitoring Calls, Coaching and Providing Feedback to my associates. I focus on how to get things better in terms of Customer Service, Focus on what I CAN DO vs. what I CAN’T DO, and the main goal is to provide a world class customer service experience to my clients. I also have ideas about Net Promoter Score (NPS) and how to get better surveys. I meet deadlines and don’t make promises I can’ keep. I’m a Team Player. I look forward working with you in providing excellent customer service and anything else you may need help with!