Sweet Grace Sy

SWEET GRACE SY Customer Support Specialist ABOUT ME SUMMARY October 13, 1979- https://yourvaathome.blogs I am a dedicated and self-taught individual who is confident to serve other people. I am a focused, detail oriented and determined person. I am teachable and I allocate room for learning and improvement. Iam seeking for a full-time virtual assistant job. pot.com/ EXPERIENCE Barcelona St. Villa del Rio 1, Bacayan Cebu 6000 EMAIL SUPPORT EXPERT ( HOME BASED) Shopify and Dropify | January 2019 - March 2019 EDUCATION Responds to customer web inquires regarding online merchandise or service order Documents customer problems and inputs in ticketing system. ASSOCIATE IN COMPUTER SCIENCE- Systems Technology Institute Product listing. Edit and enhance the titles, descriptions and images. Handles escalation like changes in order. Basic photo editing for product listing CUSTOMER SUPPORT EXPERT (Instagram Marketing) | Home based | January 2019 | Project based Answer and leaves thoughtful comments COMPUTER SKILLS Social Media Management Fb Marketing Editing Technical Troubleshooting Email Management Internet Research Message accounts to arrange shoutout Use basic mass planner in responding to comments TECHNICAL SUPPORT EXPERT ( CHAT) Convergys Microsoft Xbox | Sep 2015 - March 2016 Troubleshoot technical problems with there gaming device Effectively communicate through Chat portals Multi tasking with 2 to 3 customer at a time Support Billing Inquiries and updates Provide Email and Callbacks when necessary Offer after sales and value added services SOCIAL CUSTOMER SUPPORT REPRESENTATIVE Qualfon Straighttalk | March 2015 - May 2015 /sweetgrace.alfaro @tweetncha alfagrace Network service provider basic troubleshooting Reliability in dealing customers billing account Handle customer inquiries and updates Offer value added services Initiative and quick thinker in terms of resolving customer's issue OTHER INTEREST I love to explore new learnings and ideas and not afraid to invest myself in education to enhance my skills. I am great in research.