Sweet Grace Sy

An efficient Virtual Assistant effective in handling Customer Support.

As a VA I have a strong navigational skill, outstanding in following instruction. And as a Customer Support Expert, I am receptive in understanding the needs of the customer(listening skill) and expressive in positively communicating back (proper positioning). 

2012 when I started running my own online store, I got to learn by heart that positive customer experience will always leave a good impact on your business. Skills I acquired out of it is Social Media Management, finding an interesting product to resell and uploading it in my FB page store. This personal experience was polished when I worked as a Customer Support Expert for Microsoft Xbox in 2015. Out of that

experience, I acquired skill in troubleshooting devices, remotely accessing a device, communicate customer via chat and email support with an occasional phone call. It was imprinted in me that when I worked as a Shopify VA, applying those skills made me effective in my work. 

Within 4 months, tasks I handled are product upload, image editing, copywriting, email support and order changes and escalation.

I graduated in a VA Boot-camp and I am now a certified E-commerce VA.

I have in-depth skill in:

• Product Listing
• Copywriting
• Email Support
• Chat Support
• Internet Research
• Calendar Management
  * WordPress
  * Data Entry
  * Social Media Management
  * E-commerce VA

When you're ready for a professional who will take as much pride in your business as you do, reach out to me.