Swaroop

Swaroop Vasudev "Over 11 years of experience in Sales, Customer service & Retention"-- Belgaum India SUMMARY OF QUALIFICATIONS Hi, I have over 11 years of experience in sales, customer service, retention and have served clients like Chase, Citibank NA, H3GS. I am committed to provide customer service with an ability to resolve complex issues. I want to utilize my expertise in sales,service & business development to help your company reach its highest potential. I would like to join your team which will provide me an opportunity to learn and enhance my skills. Professional Experience TELE SKY GROUP Belgaum) Contact Center Manager (Head of Operations for Mumbai and As a Contact Center Manager I had the following directly reporting to me: A total team of 36 out of which there were 3 Team leaders, 3 Quality Analyst, 5 MIS & Dispatch, 3 IT and 22 Sales & Service advisors spread over Mumbai and Belgaum offices. Reporting to the Director, I was also responsible for the following: Scheduling Media time slots for the month. Preparing sales & dispatch reports to be shared with the sales team & management. Planning new incentive plans, regional team meeting, retreats to keep the team motivated. Instituted new CRM & inventory management process, resulting in 30% cost savings on cancellation & re-dispatches. Re-designed Quality parameters to ensure quality and complaince. Publishing monthly news letters with new products as a marketing statergy . Creating presentations based on market research for new business development HUTCHINSON 3 GLOBAL SERVICES Team Coach Handling inbound operations and team of around 10-18 people with their escalations. Provide on job training to new advisors as well as monitor their calls and performance as Transition Expert. TCS E-SERVE LTD.(Client: Citibank NA) Sr .Customer Relation Advisor As CRA in Sales & Service, I handled credit card related queries and cross sold products to US customers , which will insure them against contingencies arising out of Unemployment, fraud and medical ailments. Played a stellar role as Sales Mentor for the training batch and imparted training regarding company’s system for sales, compliance and other regulatory issues Evaluated and shared performance on daily & monthly basis and proposed solutions to improve the performance based on the analysis of data Provided resolutions to complex queries of clients Highlights Awarded with Employee of the Month of Jan 2007 for Sales and Service. ZENTA INTERNATIONAL LTD. (Client: CHASE) Sales Advisor Advised and serviced financial customers in US with optimum plans and account related services in connection with their credit cards Highlights Awarded with the best Sales and quality representative EXPERT SKILLS TESTS RESULTS Name of Test Call Center Skills Test Customer Service Test IQ Test U.S. English Basic Skills Test Score 78% 92% 75% 72% Percentile Date Taken 63% 90% 93% 57% 03/01/2016 06/21/2016 03/03/2016 06/21/2016 Average 69% 78% 47% 17% JOB SEARCH DETAILS Categories of Interest: Job Types: Schedules: Level of Telecommuting: Start Date: Availability: Maximum Hours/Week: Job Flexibility Preferences: Willing to Travel: Salary & Benefits: Career Level: Highest Education Level: Client Services, Administrative, Customer Service, Marketing, Operations Employee, Freelance Full-Time, Flexible Schedule, Long-Term Mostly Telecommuting One Week Weekdays, Flexible 40+ Flexible Schedule, Part-Time Schedule, Telecommuting, Freelancing Job Maybe 2,000.00 USD / Monthly, Whatever the company may offer Manager Bachelor's Degree