Swaroop

I have extensive experience as a customer service specialist in the services industry where I was responsible for tracking, monitoring, reviewing and processing account and market-related data. I have proven myself to be a competent team player with the capacity to manage a number of diverse customer support functions.
My job has required strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills.
My comprehensive knowledge of the specific tools, procedures and resources necessary for successful management of a large and diverse customer base has enabled me to efficiently implement strategies for large scale customer support and service.
In the past held role, I had a wide range of duties such as New Business Development, Client service expert, scheduling rosters and refresher training for the sales team, Sales & Marketing projects. My key contributions include,

•Publishing monthly news letters & press releases.
•Creating presentations based on market research for new business development.
•Scheduling Media time slots for the month.
•Preparing sales & dispatch reports to be shared with the sales team & management.
•Handling customer service escalations, resolving disputes, authorizing refunds.
•Instituted new CRM & inventory management process, resulting in 30% cost savings on cancellation & re-dispatches.

I believe that my capability to adept to changes in business methods and utilizing these changes to my advantage is my greatest strength. I am committed to make a positive contribution to your team by constantly showing the drive and willingness to learn other aspects of the business and grow professionally, and make the daily routine more organized and efficient, leading to the overall success of the organization.