Swaroop Rachakonda

SWAROOP RACHAKONDA Communication‑Focused IT & Project Management Leader 📞 +91 -   |   📧-  |   🌐 linkedin.com/in/Swaroop   |   Valid U.S. H‑1B Visa Professional Summary Dynamic Project Manager with 16 years of IT experience, including 4 years leading global DevOps, Data Governance, MDM, and Analytics programmes. Renowned for translating complex technology into clear business narratives and building trusted C‑suite relationships during onsite tenure in the USA. Skilled at delivering multi‑team initiatives on time and within budget while fostering high‑performance cultures. Core Competencies Executive & Client Communication Programme / Delivery Management Data Governance & MDM DevOps & SRE Budget & Cost Optimization Incident & Escalation Management Agile / Jira Sprint Planning Risk & Compliance (GDPR, PIA) Team Coaching & Mentoring Selected Achievements (CAR) **Metadata Catalog Roll‑out:** Reduced audit cycle from 5 days to 2 and cut lineage tickets by 83 %. **Cloud Cost Optimisation:** Saved ₹18 lakh/month through automated shutdowns and reserved instances. **Quarterly Jira Cadence:** Improved on‑time delivery to 92 % by instituting 90‑day macro‑sprints. **Vendor Negotiation:** Secured 22 % SaaS discount, achieving 18‑month TCO break‑even. **GDPR PIA Fire‑Drill:** Delivered PIA in 48 hours, enabling compliant go‑live with zero regulator findings. Professional Experience Project Manager – DevOps & Data Governance iOPEX Technologies & Leonz Technologies | Client: BT (British Telecom) | Jul 2022 – Present Lead two concurrent programmes with a 14‑member blended team; annual budget of ₹4 Cr. Run quarterly Jira planning cycles; maintain burn‑down, velocity, and executive dashboards. Facilitate weekly Steering Committees, translating technical progress into business KPIs. Negotiate vendor contracts and cloud spend, generating 15–22 % savings YoY. Own Sev‑1 incident response; chair post‑mortems, embedding preventive actions. Mentor engineers on presentation skills and storytelling to improve stakeholder engagement. Support Lead – Production Operations (Apr 2019 – Jul 2022) | Iteamsoft Technologies Pvt. Ltd (Client: Independent Health Insurance) Support Lead – SRE/Production Support | Apr 2019 – Jul 2022 Domain: Insurance – Independent Health Insurance Company Led SRE initiatives and DevOps automation for critical applications Spearheaded migrations from on-prem to cloud platforms Owned major incident communications, escalations, and root cause reporting Created dashboards, managed CI/CD pipelines, and improved incident SLAs Prepared and presented management decks and Excel reports Actively led client escalations resolution and guided offshore team tasks Production Support Lead (2018 – 2019) | DST, Hyderabad Managed production support for customer-facing apps on Cloud Foundry Handled release cycles, resilience testing, and DR documentation Actively participated in client presentations and reporting Production Support (2010 – 2018) | Syntel, Pune Production Support Analyst | Mar 2010 – Nov 2018 Supported EAGLE application services, change management, and incident handling Represented the team in CAB meetings and managed environment migrations Prepared weekly dashboards and management-level Excel analysis reports Onsite Lead in Buffalo, New York (Apr 2017 – Aug 2018) for production support and stakeholder engagement Education Bachelor of Science (Computer Science), 2007 Certifications Google Cloud Certified – Associate Cloud Engineer ITIL Foundation Certified Awards & Recognition • STRETCH Award Winner at Syntel • 2x SPOT Awards for Outstanding Contribution • Multiple Client Appreciations Led cross-functional communication for data governance activities, aligning multiple stakeholders. Coordinated compliance reporting and client approval cycles for cloud data migrations. Facilitated regular virtual meetings with BT clients to ensure visibility and transparency in governance workflows. Developed strategic presentations and documentation to report progress and resolve escalations. Served as onsite team lead in Buffalo, NY (Apr 2017 – Aug 2018), collaborating closely with clients to ensure smooth project management, timely escalations, and clear communication across business and technical teams.