Swaroop Rachakonda

Hi! I’m Swaroop Rachakonda — a seasoned IT professional with 16+ years of experience across DevOps, SRE, Production Support, and Data Governance. I specialize in remote technical execution, cloud operations, incident management, and client communications.

I’ve worked directly with enterprise clients including British Telecom and Independent Health Insurance, handling high-pressure environments, major incident response, and root cause analysis. During my onsite tenure in Buffalo, New York, I led client-facing initiatives, presented dashboards, handled escalations, and coordinated cross-team workflows globally.

In my current role, I manage Jira boards, automate cloud cost controls (saving ₹18+ lakhs/month), lead data governance initiatives, and drive compliance (GDPR, PIA). I'm also known for converting complex data into executive-ready dashboards, managing outages under SLA pressure, and translating tech updates into business language during stakeholder meetings.

🔧 I’m hands-on with:

• CI/CD, DevOps tooling
• Cloud Ops (Google Cloud – Certified)
• Incident handling & dashboards
• Data governance frameworks
• Remote support & coordination
• Agile delivery & Jira tracking