Swaroop Rachakonda

End-to-End DevOps & Data Governance Support for Telecom & Healthcare Clients Overview: As a Senior Technical Consultant and Support Lead, I've handled core responsibilities in DevOps, Data Governance, Production Support, and SRE across multiple domains including telecom and health insurance. My focus has been on ensuring system reliability, automation, and clear stakeholder communication while working with global teams. Key Contributions: - DevOps Implementation: Maintained CI/CD pipelines and release workflows, collaborated on cloud migrations, and optimized infrastructure using tools like Jira and Git. - Incident Management & RCA: Led major incident response calls, provided root cause analysis, and reduced ticket resolution times by enhancing dashboard visibility and coordination. - Data Governance Projects: Supported GDPR/PIA compliance documentation, streamlined metadata catalog rollout, and helped align cross-functional teams for regulatory clarity. - Cloud Cost Optimization: Identified savings through automated cloud shutdowns and effective resource planning-saving up to Rs.18 lakh per month for a key client. - Stakeholder Reporting: Created and presented clear Excel and PowerPoint dashboards to communicate technical updates to non-technical managers and global clients. Tools & Technologies Used: Cloud: Google Cloud Platform (Certified), Cloud Foundry DevOps: CI/CD, Automation Scripts, Monitoring Tools Governance: GDPR, PIA, MDM alignment Project Tracking: Jira (Sprint planning, burn-downs, velocity tracking) Communication: MS Excel, PowerPoint, Virtual Client Demos Client Industries: Telecom (British Telecom), Healthcare (Independent Health), BFSI (Syntel - EAGLE application) Work Mode: 100% remote, hybrid, and onsite (including international experience in Buffalo, New York as client-facing lead)