Svetlana Kabanova

Svetlana Kabanova A professional with over 15 years of experience managing operations, teams, and projects. Looking for a new endeavor to deliver exceptional and innovative Providencia, Santiago, Chile --linkedin.com/svetlanakabanova products and services with a results-oriented team. WORK EXPERIENCE SKILLS Grow Mighty Leaders (previously Anansi Content) - Roberts Creek, BC, Canada ● Operations and team Jun. 2021 - Jun. 2023 ● Strategy development and ● Chief Operations O cer Oversaw the company’s operations, strategy, content projects, course production, process creation and management, systems, automation, HR, payroll, and reporting. integration, Lean methodology ● Client and vendor Key accomplishments: ● Set and maintained operating standards for the team. ● Brought consistency to the operations of the company. ImpactPass (previously known as KeyoPass or TheBesty) - Santiago, Chile Feb. 2016 - Dec. 2020 ● Chief Operating O cer management relationship management ● Team development and building ● Process development, reengineering, and (Mar. 2016 - Dec. 2020) Oversaw operations and strategic implementation of social impact and travel platforms for mobile apps and the web. Led thriving teams in the creation of company technology. automation ● Project management and coordination, Agile methodology Key accomplishments: ● Directed the development of new partnerships with nonprofits and the creation of social impact projects for the ImpactPass app and web in 12 countries. ● Ensured optimal operations of the company by implementing processes, best practices, and policies that reflected company values, increased team satisfaction, provided exceptional customer service, and facilitated the delivery of company goals. ● Director of Internship Program (Feb. 2016 - Apr. 2018, May 2019 - Dec. 2020) ● Reporting financials, team performance, and KPI ● Training new hires as well as new systems implementation ● Recruiting onboarding and offboarding staff ● Time, sick leave, and vacation management Developed and ran a global internship program hosting interns from the Americas, ● Clear and concise Europe, and Asia. communication Key accomplishments: ● Time management ● Developed relationships with higher education institutions globally, including Ivy League universities. ● Recruited, hosted, and managed 43 international interns on-site and remotely. ● Tours and Activities Manager ● Adaptable ● Detail-Oriented ● Presentations, Pitch Decks ● MS Office: MS Word, Excel, (Feb. 2016 - Apr. 2018, May 2019 - Dec. 2020) Spearheaded Tours and Activities program managing sales, content, and support teams. Key accomplishments: ● Established partnerships with over 650 travel providers in the Americas, PowerPoint ● GSuite: Google Docs, Sheets, Slides ● Outlook, Mail, Gmail, Slack ● ClickUp, Teamwork, Asana, Europe, and Asia. Jira, Remedy ● Led travel content development in over 230 cities and 55 countries. Goldman Sachs (Consultant, PRO Unlimited) - Salt Lake City, UT, USA Dec. 2008 - Sep. 2015 ● Technical Project Manager and Coordinator (Apr. 2010 – Sep. 2015) Successfully managed delivery of global and local projects, ranging from physical ● Zoho CRM & Books, Pipedrive CRM ● Kajabi, Wix, Duda ● Visio, Lucidchart ● 1Password, LastPass and logical migrations to large-scale user onboarding under rigid timelines and across multiple business groups. LANGUAGES Key accomplishments: ● Saved 700+ manual work hours annually through the automation of processes for provisioning teams. ● English - native level ● Reduced operational expenses by $400K annually from the consolidation and migration of private line infrastructure. ● Managed Human Capital Mgmt BU technology onboarding program and coordinated between multiple teams and vendors to onboard over 5,000 seasonal interns, associates and analysts for multiple divisions. ● Technical Team and Operations Manager (Mar. 2009 - Sep. 2015) Managed four global technical provisioning teams (Voice/TCP, Market Data, Windows/Unix/Exchange, and Entitlements) and led local technology teams' operations. Servicing six internal divisions. Key accomplishments: ● Improved customer satisfaction and confidence in the excellence of service delivery by setting and communicating clear expectations, consistently fulfilling the SLA/SLT, and effectively managing escalations of issues. ● Doubled productivity by reengineering, enhancing, and automating processes based on ROI analysis. ● Saved 1,900+ manual work hours annually through automation initiatives allowing additional work to be onboarded. ● Achieved a 50% reduction of the backlog by producing health check reporting (volumes and backlog) and productivity reporting to individual contributors and management. ● Market Data Analyst (Dec. 2008 – Apr. 2009) Supported hundreds of market data software products and services to internal users globally in accordance with contractual and regulatory requirements specific to each business unit, vendor, and location. EDUCATION University of Utah — Salt Lake City, UT, USA Computer Science Jan. 2005 - Oct. 2007 Ensign College (previously LDS Business College) — Salt Lake City, UT, USA Associate in Applied Science in Computer Network Management Aug. 2001 - Dec. 2004 ● Russian - native ● Spanish - beginner