Suzette Gundran

 Suzette Papa Gundran Email:-Contact number: - Skills: World Class Customer Support Team Leadership Store Management Work Force Reporting Experience Work Experience: Store Owner and Manager of “Tindahan ni Mama Susan”, 2016 to 2018 Managed all aspects of this convenience store. Customer Care at Real Page Philippines Inc – Marketing Associates, August 2014 to June 2015 Provided customer service over the phone and via email. Customer Care at [24]7 Philippines for Time Warner Cable, August 2013 to May 2014 Provided customer service about billing and technical support over the phone and via email. WNS for TransUnion Interactive, 2011 to 2013 Work Force Real Time Analyst, February 2012 to July 2013 Ran work force related reports, schedule adjustments and such. Customer Care, February 2011 to February 2012 Provided customer service over the phone. TELUS International Philippines for Dell Financial Services (2005 to 2010) Team Captain Officer-in-Charge, August 2009 – April 2010 Lead a team of 15 or so billing agents. Resolutions Specialist, June 2007 – August 2009 Took care of complex or escalated concerns. Customer Care, November 2005 – May 2007 Provided customer service over the phone. Educational Background Systems Technology Institute (STI- Ortigas Cainta) -Bachelor of Science in Computer Science 2005