Suzanne W Spears
Boquete, Panamá • - •-
Objective:
Seeking a remote position that allows me to leverage my planning, customer service and organizational
skills and experience to contribute effectively in a team, while fostering growth and collaboration in a
flexible, results-driven environment.
Core Competencies:
Interpersonal skills
Customer Service
Proactive and a creative problem solver
Detail-oriented
Quick study
Highly organized
Adaptable
Self-motivated and manages time well
Work Experience:
Finca Panda Coffee Farm & Luxury Casitas - Boquete, Panamá
Founder/Co-Owner/Coffee Producer
05/2019 - Present
●Increased coffee sales and customers year over year.
●Hired a team of Panamanians to support the functions of the farm; including, quality control, harvest,
maintenance and roasting.
●Implemented a five year plan to increase coffee production, introduce new plant varieties and
restructure areas of the farm that were affected by plagues.
●Successfully planted two large areas of the farm with a variety of coffee, Geisha, which is the most
expensive coffee in the world based on price per kilogram.
●Envisioned and took part in designing a small hotel on an old coffee farm, and currently overseeing
the day-to-day operations of the coffee farm, roasting and sales.
Casa Cayuco Eco-Adventure Lodge - Bocas del Toro, Panamá
Co-Owner
06/2013 - 05/2019
●Owned and operated a 25-guest remote beach hotel, hosting guests from all over the world.
●Successfully sold the hotel after six years of ownership for more than double the purchase price.
●Independently managed all guest inquiries, reservations, arrivals, departures, guest services and
housekeeping.
●Prepared and served three daily made-from-scratch meals for guests, ensuring high-quality, fresh
ingredients and excellent dining experiences.
●Self-taught chef using local ingredients and fresh seafood brought directly to our dock.
●Won TripAdvisor Travelers’ Choice Award six years in a row and consistently ranked in the top five
Inns/B&Bs in Latin America.
Trinity Health - Livonia, Michigan
Project Analyst, Insurance and Risk Management
02/2012 - 05/2013
●Effectively coordinated and supported geographically dispersed teams to ensure timely project
prioritization and meet deadlines.
●Supported the Senior Vice President of Insurance and Risk Management by designing, organizing,
and managing materials and presentations for key initiatives.
●Organized bi-annual executive-level meetings, coordinating venues, travel logistics, materials, and
communications for key stakeholders, vendors, executives, and directors.
●Wrote and designed presentations, talking points, and communications for multifunctional teams.
St. Joseph Mercy Hospital (Trinity Health) - Ann Arbor, Michigan 07/2010 - 02/2012
Major Gifts Manager, Office of Development
● Organized written communications, presentations, talking points, prospect lists, supporting
documents, and fact sheets to support directors in soliciting major gifts.
● Provided exceptional donor support at donor cultivation events, marketing activities, and the
annual gala fundraiser, ensuring positive engagement and strong donor relationships.
● Coordinated an endowment program, managing the application process, providing administrative
support, and facilitating communications with the committee.
Trinity Health - Farmington Hills, Michigan
05/2007 - 08/2010
Program and Planning Representative, Organization Learning and Development
● Led the coordination of a hospital administration fellowship program, managing applications,
interviews, communications, and logistics for the applicants and committee.
● Planned the fellow orientation program with senior-level leaders as speakers, created the agenda,
travel expense reports, and acted as a liaison to the fellows and their leader, ensuring the best
experience and service throughout their fellowship term.
● Collaborated on various learning and development events and programs, managing calendars and
correspondences between geographically dispersed teams. Provided meeting planning and on-site
support for consultants and leadership, ensuring meetings ran on schedule. Demonstrated strong
problem-solving skills by addressing unexpected challenges during events and programs.
● Enhanced awareness, reputation, and the value of continued education and leadership training
within the organization.
Languages:
Spanish - conversational; read and write fluent
Education:
Hillsdale College - Hillsdale, Michigan
08/2003 - 05/2007
Bachelor of Arts, Marketing and Management, Magna Cum Laude
References:
D’Anne Carpenter, Director, Organization Learning and Development (retired)
-
Rebecca Havlisch, Senior Vice President, Insurance and Risk Management (retired)
linkedincom/in/rebecca-havlisch-2815aa14
Reed Klein, Director, Trinity Health (retired)
-
