Proven ability to manage and grow a merchant book of business through proactive relationship-building • Knowledge of e-commerce platforms (Shopify, BigCommerce, WooCommerce) and Understanding of API integrations, cart setup, and fulfillment plug-ins • Proven ability to build and maintain long-term merchant relationships, Proactive communication and consultative support approach. • Fast learner of new software platforms and CRM systems. • Identifying gaps in merchant workflows and recommending best practices. • Experience working with operations, support, product, and sales teams