Sussan Ekene

Ifeanaejelu Sussan Ekene Customer Support and Sales Representative-- Abuja, Nigeria linkedin.com/in/ekene-sussan-24a9492a5 Profile Highly motivated customer support and sales representative with three years of experience in the food service, agriculture, and water production industries. Proficient in building customer relationships, resolving complex issues, and driving revenue growth through strategic sales techniques. Core Competencies; Inbound and Outbound Sales Calls. Cold Calling Customer Support Live Chat and Email Support. Professional Experience Inbound and Outbound Sales Executive Davkem Catering and Consults Enterprise Limited Consistently handled inbound sales calls using my communication and active listening skills to negotiate and close deals in six figures. Completed 20 to 30 cold calls daily, creating more service and product awareness, onboarding customer. Increased customer retention by 90% using my rapport building and objection handling skills to retain high profile customers. Consistently provided round the clock email and chat support to customers, identifying pain points and providing solutions to customer problems. 11/2024 – 2025 Sokoto, Nigeria • • • • Customer Support Specialist Strategic Seeds Nigeria Limited Created product and service awareness through social media sales, attracting customers and recorded 40% increase in sales, in the first quarter. Provided live chat support to customers across all service locations, communicating cross functionally with team members to increase the speed and quality of service delivery. Created a unique sales funnel that increased sales by 70% and also increased customer engagements and referrals by paying attention to details and identifying business development opportunities. • • • 06/2023 – 08/2024 Remote, Nigeria Sales and Customer Support Ministry of Agricultural and Natural Resources Consistently provided support to customers, ensuring accurate documentation and data entry to facilitate upgrades. Acted as first contact person providing support and politely answering questions and addressing customer concerns. 01/2022 – 09/2023 Jigawa, Nigeria • • Organisations S.P Water Manufacturing Store Manager Ensured excellent customer service and resolved customer complaints. Oversee daily store operations and ensured compliance with company policies. Maintained store cleanliness and safety. 01/2019 – 09/2020 Sokoto, Nigeria • • • Certificates AGLA — Leadership and Development Training Course SDSN — Sustainable Advocate Programme UNICEF — Agora Training Skills Communication and Interpersonal skills Active Listening: Accurately understanding customer needs and concerns. Clear and Concise Communication: Explaining products, services, and solutions effectively, Sales & Customer Support Skills: Problem-Solving: Identifying and resolving customer issues efficiently. Knowledge of company policies and procedures: understanding how to properly handle customer interactions. Time Management & Organization Time Management: Meeting deadlines and managing time efficiently. Ability to work in a fast paced environment: Handling multiple customers and issues simultaneously. Technical & Analytical Skills Computer Proficiency: Using various software applications and systems. Ability to learn new software quickly: Adaptability to changing technology. • • Education Bachelor Of Science Usmanu Danfodiyo University 01/2018 – 08/2023 Sokoto, Nigeria