Sussan Ekene

In the last 3 years, I have worked as an Inbound and Outbound Sales Executive at Davkem Catering and Consults Enterprise Limited where I consistently handled inbound sales calls using my communication and active listening skills to negotiate and close deals in six figures.

Completed 20 to 30 cold calls daily, creating more service and product awareness, onboarding customer.

Increased customer retention by 90% using my rapport building and objection handling skills to retain high profile customers and consistently provided round the clock email and chat support to customers, identifying pain points and providing solutions to customer problems.

And served as a Customer Support Specialist at Strategic Seeds Nigeria Limited where I created product and service awareness through social media sales, attracting customers and recorded 40% increase in sales, in the first quarter.

Provided live chat support to customers across all service locations, communicating cross functionally with team members to increase the speed and quality of service delivery. Created a unique sales funnel that increased sales by 70% and also increased customer engagements and referrals by paying attention to details and identifying business development opportunities.

And in the last quarter of 2022 served as the Sales and Customer Support Ministry of Agricultural and Natural Resources where I consistently provided support to customers, ensuring accurate documentation and data entry to facilitate upgrades. Acted as first contact person providing support and politely answering questions and addressing customer concerns.

My Relevant Skills: Keen attention to detail and problem solving mindset

Ability to thrive in fast paced work environment.

Thick-skin for rejection.

Great objection handling.

Dedication to meeting KPI

Customer retention techniques