Susie Eziwene Chindah

SUSIE EZIWENE CHINDAH Lagos, Nigeria - |- https://www.linkedin.com/in/susie-chindah Professional Summary I'm a highly efficient and detail-oriented virtual assistant with 3years of expertise in virtual office management and customer service roles. Proven track record of enhancing operational efficiency, optimizing customer satisfaction, and driving revenue growth. Adept at leveraging CRM systems to analyze customer interactions, multiple priorities in fast-paced environments while maintaining a 99% accuracy rate in data management, streamline processes, and exceed performance metrics. Known for fostering collaborative environments to achieve organizational goals while demonstrating proficiency in communication, problem-solving, and technical skills. Skills Critical thinking and problem solving Communication Skills Analytical Thinking Skill Effective Time Management Ability to work in a team Customer Service Technical Proficiency Empathy And Patience Attention to detail Organisational Skill Continuous learning and Adaptability Core Tools •Slack •Google workspace •Trello | Clickup •Zendesk •Picktime | Calendly •Loom | Zoom •MS Suite Work History Digital Witch (Remote) Jan, 2024 - August, 2024 Virtual assistant •Entered and updated over 50 records daily with 99% accuracy in CRM systems. •Maintained a database of over 1000 records, ensuring data integrity and accessibility. •Managed executive calendars and coordinated complex scheduling. •Handled email correspondence and maintained inbox organization. •Improved team productivity by 25% by implementing efficient virtual office systems. •Scheduled and facilitated 30+ virtual meetings monthly, ensuring timely communication. •Achieved a 90% satisfaction rating in team surveys for communication effectiveness. •Prioritized tasks and managed time effectively in a fast-paced environment. Unateus (Remote) Customer support Agent Nov, 2022 - Dec, 2023 •Generated weekly reports detailing customer interactions. •Consistently made 100+ outbound calls daily. •Improved customer retention by 25% through cross-functional teamwork to implement customercentric service enhancements. •Achieved a 90% on-time delivery rate, meeting customer expectations consistently. •Increased customer satisfaction by 15% through insights gained from customer feedback analysis. Bonus Technology Feb, 2021 - Nov, 2023 Administrative Assistant •Produced weekly reports summarizing key metrics, contributing to data-driven decision-making. •Arranged travel and prepared detailed itineraries •Prepared and edited professional documents, reports, and presentations. •Conducted research and gathered information for various projects. •Organized and maintained digital filing systems Transcribed meeting notes and prepared summaries. •Assisted with basic bookkeeping and tracked expenses. Voluntary Experience Environmental protection and sanitation group (EPSG) •created awareness on sustainable environment, management and re-generation. •promoted healthy environment by planting trees and drainage control. Education Niger Delta University Agricultural/Environmental Engineering Training And Certifications Digital Witch On Demand IT Skills Alx Virtual assistant July, 2021