Susan Morris

Susan R. Morris 📍 Palm Bay, FL 📱 - | -| www.linkedin.com/in/susan-morris-4b4b25139 Head of Professional Recruiting & Business Development A team-oriented bilingual Talent Acquisition Professional showcasing 20+ years developing and executing innovative talent acquisition strategies to attract/acquire top-quality talent aligned with organizational goals. Proven track record establishing and maintaining a strong talent pipeline for critical roles and future talent needs, ensuring a continuous flow of qualified candidates. Motivational leader experienced building and guiding high-performing teams and surpassing performance goals and achieving organizational objectives. Out-of-the-box thinker committed to implementing best practices for candidate engagement, communication, and feedback to provide an exceptional client and candidate experience. CAREER HIGHLIGHTS Secured a notable reduction in recruiting costs at Teleperformance by developing, reviewing, and improving core recruiting procedures, including application and screening processes. Enabled a significant decrease in cost-per-hire, time-to-hire, and 90-day attrition while growing Archwell Solutions’ robust recruiting department using best practices and processes. Called upon to oversee all executive-level sourcing, candidate management, compensation negotiation, and deal closure for VP and Director level hires. Served in a key leadership role throughout tenure, directing and training a high-performance team of 6+ recruiters with an array of specialized industries at Diamond Diagnostics Inc. Earned a reputation for exceeding Call Center Staffing’s weekly recruiting goals 50% within 1 year, consistently earning performance bonuses by contributing to overall company growth. PROFESSIONAL EXPERIENCE Rural Carrier2025 – Present USPS: Vero Beach, FL Route Navigation & Delivery Efficiency/ Mail Sorting & Processing Customer Service & Public Interaction/ Adherence to USPS Policies & Safety Standards. Time Management & Problem-Solving Senior Manager, Talent Acquisition2022 – 2025 Teleperformance: Remote Aligned core recruiting initiatives with organizational goals to optimize current and future workforce/staffing planning, driving strict adherence to all recruiting, screening, and hiring standards in all assigned sites. Developed, reviewed, and improved key recruiting procedures, including application and screening processes, decreasing recruiting costs. Prepared and disseminated detailed performance reports for individual recruiters within the team/region, identifying areas of strength and improvements to enhance overall performance. Grew/maintained a robust recruiting department using best practices and processes and tracked all recruiting metrics, reducing cost-per-hire, time-to-hire, and 90-day attrition. Implemented new, creative methods for sourcing candidates, such as Boolean searches and social media recruiting, developing a healthy pipeline for hard-to-fill positions. Built a professional network for the company by maintaining strategic relationships with partners, colleges, and industry professionals and recommended key strategies for improving the brand, boosting revenues. Trained recruiting leads to develop relationships with community partners and actively collaborated with community resources to understand hiring trends and develop strategic hiring plans. Maximized the usage of current tools to generate improvements in applicant tracking and processing. Cultivated and maintained strong relationships with community partners to create brand awareness and increased applicant traffic within local markets. Managed individual recruiters’ and overall team performance against established goals and metrics while monitoring for maximized productivity and efficiency. Researched and identified innovative new recruiting strategies to continually replenish the candidate pipeline based on market conditions and needed skill sets. Manager, Talent Acquisition2021 – 2022 Archwell Solutions: Remote Created/implemented an effective company recruiting strategy in partnership with the VP of Human Resources. Spearheaded the day-to-day management of direct reports for work supervision, direction, and employee development while monitoring for top performance. Improved work efficiency by managing, developing, and sustaining critical recruitment channels. Provided guidance to management on offers focusing on offering fair compensation within guidelines. Built and maintained strong working relationships with other teams, divisions, and management to drive continued business growth. Optimized the recruiting process by conducting extensive compensation analysis research for each new role and developing/editing accurate, comprehensive job descriptions. Delivered strategic staffing recommendations for optimizing productivity to the VP of Human Resources. Directed all executive-level sourcing, candidate management, compensation negotiation, and deal closure for VP and Director-level hires. Talent Acquisition Manager2019 – 2020 Career Xchange Inc.: Cooper City, FL Created and presented offer recommendations to hiring managers, extended offers, and managed offer negotiations to all internal and external candidates. Supported hiring managers in identifying interview evaluation criteria and competencies and establishing a consistent, valid candidate assessment process. Leveraged social media and other innovative techniques to maintain a competitive edge and further build company brand recognition and awareness. Screened and presented qualified candidates to hiring managers for consideration and managed the entire candidate assessment and offer process through onboarding. Networked and maintained relationships with a wide variety of prospective candidate communities and recruiting resources for short- and long-term hiring opportunities. Head of Professional Recruiting & Business Development2014 – 2019 Diamond Diagnostics Inc.: Miami, FL Developed and managed all offer recommendations and negotiations with hiring managers, conducting in-depth presentations and serving as the liaison between all internal and external candidates and hiring companies, including an extension of offers, salary and benefits agreements, and all sign-on bonuses/relocation packages. Built and sustained strong working partnerships with managers to provide advice, direction, and support on recruitment strategies, best practices, delivery, and all related policies, laws, and procedures. Managed and trained a high-performance team of 6+ recruiters with an array of specialized industries, including healthcare, IT, sales, and engineering. Assisted hiring managers in identifying and implementing improvements in interview evaluation strategy, criteria, and competencies, setting in place more consistent and reliable candidate assessment processes. Evaluated roles and drafted targeted job postings with detailed descriptions while also creating strategic marketing plans for job postings to source the best-qualified candidates. Created and facilitated training for hiring managers and HR teams on recruitment resources, systems, procedures, and all state and national compliance requirements, serving as an ongoing source of support and expertise in hiring practices. Promoted an engaging environment within the talent acquisition organization to facilitate the use of best practices and teamwork. Established and executed competitive recruiting and marketing strategies at top university campuses. Personal Cruise Consultant – Outbound Sales2012 – 2014 Norwegian Cruise Line: Sunrise, FL Facilitated all calls as a front-line phone agent, expertly converting inquiries to reservations while promptly and swiftly processing payments. Cultivated strong relationships while managing a detailed and accurate lead database, fulfilling a heavy workload of administrative duties, including filing, paycheck distribution, and newsletter publication. Regarded for providing the highest level of customer service, ensuring superior guest satisfaction. Corporate Recruiter2011 – 2012 Employment Resources, Inc.: Tamarac, FL Oversaw the recruiting life cycle for all candidates, including top talent, evaluating applicants’ skills and qualifications to determine the best fit for employment. Improved and maintained an extensive sourcing database for difficult-to-fill positions, including management and multi-location recruiting, while establishing wide-ranging contacts within the community. Managed all facets of the selection process, achieving a high rate of success placing noteworthy candidates with increased retention. Continued education of market conditions, expanding knowledge of the most effective internet recruiting strategies, boosting the hire rate while ensuring company success. Senior Admissions Advisor2007 – 2011 Kaplan University: Remote Surpassed challenging quarterly new student enrollment objectives, exceeding goals 20+%. Launched extensive telemarketing, referrals, and other inside sales activities promoting academic programs to prospective students, continually meeting all daily objectives, matrix, and goals. Promoted the university through outreach events at area businesses, community colleges, and career fairs, maximizing exposure with increased inquiries and website traffic growth. Ensured all university and financial aid documentation and required paperwork were completed accurately and in a timely manner, liaising with academic advisors, financial aid, and other departments on students’ behalf. Senior Admissions Advisor2005 – 2007 Jones College: Miami, FL Utilized Spanish language skills to assist in developing marketing and recruitment materials for non-native speakers and represented the institution at various events with potentially diverse student groups. Participated in all recruitment and enrollment activities, initiated follow-up phone calls, and collaborated and maintained contact with other departments to ease students’ academic transition and careers. Provided comprehensive advising services to students, including interpreting placement tests, degree audits, and curricular requirements, assuring all documentation and forms were filled out correctly ahead of deadlines. Senior Executive Recruiter/Talent Manager1998 – 2005 Call Center Staffing: Fort Lauderdale, FL Developed extensive corporate and contract recruiting knowledge, focusing on full-cycle employment practices while collaborating extensively with corporate superiors and hiring managers. Surpassed weekly recruiting goals 50% within 1 year, consistently earning performance bonuses by contributing to overall company growth and securing a promotion to a permanent position within 6 months. Marketed new candidates utilizing the internet, contacting schools and current employees at various call centers, and thoroughly evaluated and reviewed candidates based on skill qualifications before interviews. TECHNOLOGY & TOOLS Microsoft Office: Word, Excel; Applicant Tracking Systems, Avionte, People Net, ICIMS, PowerBI, ATS (Bullhorn, Jobvite, Taleo, Salesforce), LinkedIn Recruiter & Other Talent Sourcing Tools, Chat GPT, Hire-EZ, Zoom-Info, Indeed LANGUAGES English and Spanish COMMUNITY ENGAGEMENT Member of the Treasure Coast Builders Association Member of the Stuart/Martin County Chamber of Commerce