Susan Enechojo Ilabija

Ilabija Susan Enechojo Customer Service Representative -- Abuja, Nigeria linkedin.com/in/ilabija-susan-1a- Profile I am a dedicated and customer-oriented professional with a strong background in customer care services, communication, and problem-solving. My experience in both technical and customer-facing roles has equipped me with the ability to understand customer needs, provide clear and effective support, and ensure customer satisfaction. With proficiency in digital communication tools, conflict resolution, and relationship management, I thrive in fast-paced environments that require patience, adaptability, and strong interpersonal skills. Passionate about delivering excellent customer experiences, I am eager to contribute my skills to a dynamic team where I can learn, grow, and make a positive impact. Skills Technical skills; Spreadsheet Software | Research and Writing | Customer Care Representative | Data Analysis | Software, Quality Control and Assurance | Digital literacy | Communication tools Soft skills: Leadership | Communication | Team work | Customer service retention | Customer satisfaction | Improved sales | Time management | Collaboration | Positivity | Complaint resolution | Emotional intelligence Professional Experience 2016 – 2023 Digital marketing - ⁠Microsoft office specialist. - ⁠The fundamentals of digital marketing -⁠ ⁠Adobe Certified Professional ( Visual Design Using Adobe Photoshop) 05/2022 – 10/2022 Faithcity Hospital - Interned in a well-equipped laboratory to gain hands-on experience in diagnostics and lab operations. - Operated, maintained, and cleaned lab equipment to ensure accuracy and efficiency in testing. - Handled patient samples safely to maintain testing reliability and compliance. - Used Microsoft Word to send 30+ patient results daily, ensuring timely and organized reporting. Education BSc. Microbiology and Industrial Biotechnology ( Second Class Honors) Caleb university Projects -⁠ ⁠Overview of plasmids and their importance in molecular biology - ⁠Industrial Training presentation on Helicobacter pylori - ⁠Characterization Of Amylase Production From Lysine-Producing Lactic Acid Bacteria And Yeast Isolated From Ogi, A Sorghum Fermented Gruel Courses Immunology, research methods and scientific writing, medical microbiology, biotechnology, industrial microbiology, new horizon, quality assurance, biotechnology, petroleum microbiology, food microbiology, Entrepreneurial skills