Susan Enechojo Ilabija

As a customer care representative, I have developed a strong set of skills and experiences that allow me to excel in providing top-tier service. Over the years, I have gained valuable experience in managing a variety of customer concerns, ensuring that every customer interaction is handled with care, empathy, and professionalism.

I have had the opportunity to work in Faith city hospital were I have had the opportunity to work in diverse environments, interacting with patients of different kinds. My experience includes guiding patients through the sample collection and test process and giving recommendations based on patients needs. I am accustomed to working in high-pressure environments, and I do well in situations that require quick thinking and adaptability. I also had to multitask whilst working in the laboratory where I could be the phlebotomist and lab technician. My key skills are communication, problem-solving, multitasking, conflict resolution, product knowledge, time management, empathy and emotional intelligence. Overall, my experience as a customer card representative has allowed me to develop a versatile skill set that enables me to handle diverse customer concerns while maintaining a high level of professionalism and dedication to service excellence. My commitment to delivering outstanding customer experiences, coupled with my problem-solving skills, makes me and asset to any team focused on customer satisfaction.