Suresh Kumar Sahu

Hello! I’m Suresh Kumar Sahu, a detail-oriented Customer Support & KYC Analyst with 1.9 years of experience in fast-paced fintech and edtech environments. I specialize in email support, chat assistance, customer onboarding, and KYC verification, and I’m passionate about delivering excellent service with accuracy and professionalism.

🔍 At PhonePe, I reviewed and verified over 200+ KYC profiles daily, ensuring full compliance with RBI guidelines, performed CDD/EDD checks, and flagged suspicious activity for escalation.

🧾 At BYJU’S, I worked in recruitment and onboarding support, verifying documents and improving onboarding efficiency.

📧 My skills include:

Customer Email Support 📩

Live Chat Handling 💬

KYC / CDD / EDD Review 🔍

Escalation Handling ⚠️

Fraud Risk Identification 🚨

MS Excel, IDfy, CRM Tools 💻

I’m fluent in English, Hindi, and Odia, and I bring a calm, empathetic tone when handling customers under pressure. I'm comfortable with rotational shifts, weekend support, and remote work setups.

I’m now available for freelance or part-time projects involving:

Customer Service (B2C / B2B)

KYC/Compliance support for fintechs

Data entry / documentation review

CRM / onboarding / profile validation

✅ I am professional, responsive, and always committed to timelines and quality work.

Let’s work together! 🤝 I'm ready to support your team wi

th reliable, detail-focused service.