Suraj Sanjay Girigosavi

Suraj Sanjay Girigosavi Pune, Maharashtra, India | - |- Professional Summary Fraud & Chargeback Analyst with 3+ years of experience in credit card dispute resolution, fraud investigation, and chargeback lifecycle management. Proven ability to audit operations, train new agents, leverage analytical tools to detect trends, and achieve awardwinning performance in high-volume settings. Core Skills          Fraud Detection & Prevention Chargeback & Dispute Resolution (Visa & Discover) Transaction Monitoring & Fraud Investigation Audit & Compliance Data Analysis & Reporting (MS Excel, Word) Decision-Making & Problem Solving Analytical & Critical Thinking Training & Team Development Risk Assessment & Control Professional Experience Wipro Technologies, Pune — Fraud Chargeback Analyst Sep 2024 – Present      Handled fraud-related credit card chargeback cases in strict adherence to Discover network guidelines Investigated suspicious credit card transactions and initiated appropriate chargeback dispute processes Audited fraud cases processed by new analysts, resolved escalated issues, and delivered queue-specific training Conducted daily team briefings and contributed to improving fraud detection workflows Awarded Monthly Hero – April 2025 for outstanding performance in fraud operations Tata Consultancy Services (TCS), Pune — Analyst – Card Operations Apr 2022 – Sep 2024       Handled customer disputes related to purchases and billing discrepancies for Visa credit cards Conducted fraud investigations and chargeback case resolution in high-volume environments Transferred payments to merchants per Visa rules and processed chargebacks accordingly Audited cases handled by new agents, resolved operational issues, and trained on new queues Developed training materials and performed audits to ensure regulatory compliance Awarded Star of the Month – Nov 2023 & May 2024 and Xcelerate Warrior Certificate Education BBA (Bachelor of Business Administration), Kolhapur University, 2021 12th (HSC), Maharashtra State Board, 2018 10th (SSC), Maharashtra State Board, 2016 Certifications & Awards    Xcelerate Warrior Certificate, TCS (Outstanding Contribution) Star of the Month, TCS – Nov 2023, May 2024 Monthly Hero, Wipro – April 2025