Sunshine Aloran

SUNSHINE ALORAN Virtual Assistant Contact Professional Experience I’ve worked remotely as a Virtual Assistant, supporting businesses Phone - Email Over view with administrative tasks, customer communication, and overall day-to-day operations. I’m detail-oriented, proactive, and committed to delivering high-quality support in everything I do. I love helping businesses stay organized, save time, and grow - efficiently through great service and smart systems. Overall, my goal is to bring value to the team by staying on top of tasks, Address Quezon City, Philippines communicating clearly, and continuously finding ways to improve processes. Education Hotel and Restaurant Management Course Polytechnic University of the Philippines- - Computer-based Accounting Course AMACLC- Skills Social Media Management Digital Marketing & Sales Data Entry Networking E-Commerce Crypto Currency Email Marketing Microsoft Office BPO Customer Service - Jewely Designer Arezzo, Italy With 8 years of experience with the role of jewelry designer, taking care of the design of collections of different price ranges. I’ve gained expertise in various techniques, materials, and design trends. I made unique pieces at the request of customers and deepened my technical knowledge by developing problem solving skills in the design and realization of jewelry and the ability to work independently and in team. General Virtual Assistant June 2014- August 2022 Quezon City, Philippines Prospected and qualified leads through chats, email campaigns, and networking events. Manage and maintain social media accounts on various platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok). Creating and curating content, engaging with audiences, analyzing performance, and implementing strategies to build brand awareness and drive engagement. Maintained up-to-date knowledge of product features and benefits to provide accurate information to clients. Plan and manage long term projects for all internet eCommerce operations and maintained online webstore. Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner. ACADSOC- ESL Teacher Part-time Language English Italian January- June 2020 As an Acadsoc ESL tutor, teaching Chinese students (children to adults) English through online 1-to-1 classes, using their platform and materials, and ensuring effective instruction and student progress. SUNSHINE ALORAN Virtual Assistant Contact Professional Experience Phone 2022 - Email 2025 BPO - Customer Service Respresentative October 2022- January 2025 Quezon City, Philippines - Providing excellent customer support, resolving issues, and Address performance targets and contributing to overall BPO objectives. Quezon City, Philippines maintaining positive customer relationships, all while meeting Provide accurate and helpful information about the company's products and services. Provide support with product use, technical issues, and Education troubleshooting. Hotel and Restaurant Management Course Polytechnic University of the Philippines- interactions and maintain detailed records. Guide customers Computer-based Accounting Course AMACLC- skills Social Media Process orders, cancellations, and returns. Document customer through using product features. TRAINOR October 2024-January 2025 Boarding the new people, this includes intensive weeks of training and the topics covered would be around product, process, culture, cadence and so on. Ability to build rapport, motivate trainees, and create a positive learning environment. Provide guidance and support to employees during training and beyond. Management Digital Marketing & Sales Data Entry Networking E-Commerce Crypto Currency Email Marketing BPO Customer Service Microsoft Office Language English Italian References James Lockett Phone: - Email :- Business Evergold Memorial Service Location: Meycauayan, Bulacan Contact: Mark Christian Aloran Phone:-