Sunshine Aloran

Virtual Assistant

I am a dedicated and results-driven Virtual Assistant with several years of remote work experience supporting businesses, entrepreneurs, and teams with their daily operations. I specialize in administrative support, customer service, social media assistance, eCommerce product listing, and basic marketing tasks. I take pride in being highly organized, detail-oriented, and reliable qualities that have made me a trusted asset in every role I’ve taken on.

My journey as a Virtual Assistant began when I transitioned to remote work to better align with my career goals and lifestyle. Since then, I’ve worked with various clients from different industries, handling tasks such as email and calendar management, CRM updates, customer communication, data entry, research, and task coordination. I’m well-versed in tools like Google Workspace, Zoom, Slack, Trello, TimeDoctor, and Salesforce. I’ve also gained experience in product listing, including on platforms like Amazon, and supporting marketing efforts like content scheduling and basic graphic creation.

Concentrix

I built a strong foundation in the BPO industry. My time in that field taught me the importance of professionalism, efficiency, and adaptability. I handled inbound calls, live chat, and email support for international clients, often in fast-paced, high-volume environments. I consistently met or exceeded performance metrics in customer satisfaction, response time, and resolution rate. I was eventually promoted to a Trainer role, where I helped onboard and guide new agents, sharpening my leadership, communication, and process improvement skills.

What sets me apart is my ability to self-manage, stay organized, and communicate effectively in a remote setting. I have a dedicated home office setup with a stable internet connection and the discipline to stay focused and productive without constant supervision. I enjoy collaborating with teams but am equally comfortable working independently.

I’m passionate about supporting businesses by taking tasks off their plate, improving processes, and ensuring smooth day-to-day operations. Whether I’m managing a calendar, assisting customers, or streamlining admin workflows, I approach every task with care, professionalism, and a positive attitude. I’m always eager to learn, grow, and contribute to the success of the team I’m part of.

Overall, I’m passionate about helping businesses grow by providing dependable, efficient, and professional support. I’m excited to bring my skills and experience to a team where I can continue to contribute and grow.