Sunchine Hernandez

Sunchine Hernandez #217 Quezon St. Brgy San Antonio City of San Pedro, Laguna 4023 - / -- Summary 5 years of experience as Technical Support Manager 3 years of experience as Website Project Coordinator 3 years of experience in BPO Industry Education Pamantasan ng Lungsod ng Muntinlupa Bachelor's Degree BS Computer Science May 2004 Employment History StrategyMix (​Sydney, Australia) Technical Support Manager ​(​work from home​) March 2014 – March 2019 *Handle technical issues, initial troubleshooting and investigation of system errors. *Report and summarize the details to developer for error fixing. *Assist developer for system testing *Provide clients the accurate information by identifying problems *Send out email alert to clients if there is any new system update *Work with developers regarding any system issues and testing jobs *Test system updates and make sure the requirements are implemented. *Monitor each client server status *Maintain and update online Support Help Manual. *Send and update the monthly bug report *Manage email campaign set up in the system for clients, import contacts and manage campaign reporting. AreaGold (​North Carolina, US​) Website Project Coordinator ​(​work from home) January 2011 - February 2014 Teleperformance ​Customer Service Representative (Alphaland, Makati Phil) June 2008 - February 2011 Professional Skills CRM Database Management / Implementation Email Marketing / Database building Client Support Management Basic HTML edit WordPress - basic edits Personal Information: Nickname: Shiny Age: 36 years old Date of Birth: January 26, 1983 Status: Single (Solo Parent) with 11 year old daughter Nationality: Filipino