OMODOLAPO OMOBUKOLA SULAIMON
Nigeria
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PROFESSIONAL SUMMARY
Detail-oriented and results-driven Executive Virtual Assistant, Relationship Manager, and Product Support
Manager with over 8 years of diverse experience spanning administrative support, client relationship management,
and industrial laboratory operations. Adept at supporting high-level executives, coordinating remote teams across
time zones, managing financial portfolios, and executing rigorous lab quality control processes. Demonstrates
strong client-facing and interpersonal communication skills, advanced digital literacy, and the ability to adapt to
dynamic, cross-functional environments. Proven success in improving workflow efficiency, increasing customer
retention, and ensuring maximum compliance in regulated settings. Highly skilled in using digital tools such as
CRM platforms (HubSpot, Zendesk), collaboration systems (Slack, Trello), and lab equipment for precise
reporting, documentation, and problem-solving. Known for maintaining confidentiality, delivering time-sensitive
support, and driving performance in both remote and on-site roles. A proactive and analytical professional who
brings structure, speed, and strategic value to every task.
CORE COMPETENCIES
Technical Skills
Cross-Functional Skills
CRM Platforms (HubSpot, Zendesk, Zoho)
Remote Tools (Slack, Trello, Zoom, Google
Workspace)
Lab Testing & Industrial Equipment Handling
Data Entry, Reporting & Dashboard Management
Calendar, Inbox & Document Control
Expense, Invoice & File Management
Microsoft Office Suite (Excel, Word, PowerPoint)
Google Workspace (Docs, Sheets, Drive, Forms)
E-commerce & Online Order Processing
Virtual Meeting Scheduling & Automation Tools
CRM Data Cleanup and Segmentation
Basic Troubleshooting and Tech Support
Email Marketing Tools (Apollo, Lemlist)
Inventory and Sample Log Management
Executive Support & Time Zone Coordination
Customer Relationship & Portfolio Management
Process Optimization & Workflow Automation
Report Writing, Business Correspondence
Regulatory Compliance & Documentation
Multitasking, Prioritization & Remote Collaboration
Team Training & Onboarding Support
Meeting Planning & Follow-Up Execution
Task Management & Progress Tracking
Client Retention & Feedback Analysis
Internal & External Stakeholder Communication
Documentation Control & Records Accuracy
Adaptability in Dynamic Work Environments
Conflict Resolution & Decision Support
Goal Setting & Performance Monitoring
WORK HISTORY
Jan 2025 – Present
Remote.
Executive Virtual Assistant (Freelance)
UPWORK (UK)
Feb 2021 – June 2024
Provided high-level administrative support to 2 B-level executives in the UK, overseeing 100+
bookings, 40+ meetings, and 25+ travel itineraries with 100% deadline compliance.
Managed confidential communications and delivered 50+ executive reports with zero errors,
supporting timely and strategic decision-making.
Streamlined CRM operations in HubSpot, reducing client follow-up delays by 35% and
increasing engagement efficiency by 20%.
Coordinated over 80 cross-time zone meetings, .achieving a 98% attendance rate and cutting
scheduling conflicts by half.
Processed 60+ invoices and expense submissions, improving task flow and turnaround time
by 40% through effective use of remote collaboration tools.
Conducted market research and competitor analysis for internal strategy reviews, contributing
to executive decision-making and business planning.
Managed onboarding of new clients and contractors, setting up welcome emails, contracts,
and workspace access for a seamless start.
Customer Relationship Manager,
On-Site
CITY GATE GLOBAL INVESTMENT | NIGERIA
Managed a portfolio of 150+ retail and SME clients, achieving a 30% improvement in client
retention through proactive engagement and personalized service delivery.
Facilitated disbursement and management of loans and investment products, maintaining a
98% repayment rate through continuous client education and risk profiling.
Increased customer acquisition by 25% via targeted outreach campaigns, referrals, and
customized financial advisory tailored to customer goals.
Led the onboarding and KYC process for 100+ new clients, improving documentation accuracy
and compliance standards to over 95%.
Resolved 20+ customer support cases weekly, ranging from loan queries to account issues,
contributing to a consistent client satisfaction rating of 4.7/5.
Collaborated with internal teams (credit, compliance, operations) to streamline customer
journeys and reduce turnaround time by 35%.
Monitored portfolio performance and provided quarterly reports to management, highlighting
trends, opportunities, and risk flags for strategic action.
Conducted financial education webinars and in-branch sessions for clients, improving loan
literacy and reducing delinquency rates.
May 2016 – Dec 2020
On-Site
Product Support Manager,
SANDEN INTERCOOL COMPANY | THAILAND & NIGERIA
Provided cross-country support between internal teams (Thailand & Nigeria) and customers
by ensuring smooth coordination of product checks and issue resolution.
Helped address and follow up on customer feedback related to product performance, working
with the team to improve response time and satisfaction.
Participated in product improvement discussions by sharing feedback gathered during daily
product reviews and handling over 200 support-related issues.
Assisted in organizing and documenting customer service insights, helping the team reduce
recurring issues and improve clarity in responses.
Maintained accurate records of product status, follow-ups, and departmental
communications, supporting readiness for reviews and reporting.
Worked closely with other departments to ensure customer concerns were properly
communicated and resolved within agreed timelines.
Contributed to team briefings and internal coordination efforts that supported the smooth
delivery of services and better client experience,
EDUCATION
Jan 2011– Apr 2015
Biology Education | Bachelor of Science [B.Sc.]
IMO STATE UNIVERSITY | NIGERIA
Gained foundational knowledge in scientific reasoning, human biology, and education
methodology.
Completed coursework in data handling, laboratory procedures, and instructional
communication
TRAINING AND CERTIFICATIONS
On-Demand IT Skills
DIGITAL WITCH SUPPORT COMMUNITY
Google IT Support Fundamentals
COUSERA
REFEREES
Available on Request
