Sulaiman

#50 2nd Floor Fruit Street, Armstrong Road Bharathinagar Bangalore 560001 Mob: - Sulaiman E-mail:-Profile:  09+ years of Experience in the field of operations as Team lead Sales and Associate Business Manager Sales taking care of sales team and Customer Success operations.  Achieved revenue growth through effective cultivation and conversion of B2C and B2B leads, with a focus on targeting clients across international markets.  Maintained 100% customer satisfaction (C-SAT) and net promoter score (NPS) while effectively managing shrinkage as Team Lead.  Individual contributor towards generating revenue along with the achievement of team target.  Proactively engaged with website visitors through Live Chat to provide product information, answer inquiries, and guide them through the sales process.  An effective communicator with excellent relationship building & interpersonal skills, Strong analytical, Problem Solving & Organizational abilities, Possess a flexible & detail oriented attitude.  An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests; Comprehensive expertise in working with customers from multicultural environments. Professional Experience: 09+ Years      Worked as Team Lead-Sales at Pearson ( 23 Jan 2012 - 2nd Nov 2015). Worked as Assistant Manager at FreshMenu (22 Oct 2015 - 25 May 2017). Worked as Assistant Hub Manager at Myra.com (15 May 2017 - 30 June 2018). Worked as Assistant Manager at Specadel Technologies Private Limited (25 June 2018 - 14 Jan 2019). Worked as Associate Business Manager (Sales) at Simplilearn (23 Jan 2019 - 18 Dec 2023). Education:  SSLC   II PUC B.Com Pearson Education Services [Team Lead Sales] Roles and Responsibilities:  Perform the following as engagement:  Consistently achieved and exceeded monthly sales targets by effectively closing deals via live chat interactions.  Training new batches in handling objections and target on closures.  Taking care of floor and handling objections and escalations.  CSAT and Tickets. Freshmenu [Assistant Manager Operations] Roles and Responsibilities:  Perform the following as engagement:      Planning the team for day to day operations and assigning the responsibility to team. Maintain reports and analytics. Involved in allocation of manpower and team management. Maintaining P&L. Handling Overall Sales and Profitability for floor Patch to provide maximum profits via ensuring all controllable remains within target. Timely Meds Pvt Ltd ( Myra.com) [Assistant Manager Operations] Roles and Responsibilities:  Perform the following as engagement:        Planning the team for day to day operations and assigning the responsibility to team. Briefing the team and resolving the issues. Maintain reports and analytics. Lead a team of competent executives, providing them training, guidance and motivation to enhance their productivity Involved in allocation of manpower and team management. Involved in implementation of process initiates. Handling Overall Sales and Profitability for floor Patch to provide maximum profits via ensuring all controllable remains within targets. Specadel Technologies Private Limited Edurite.com (Byjus) [Assistant Manager Business Development] Roles and Responsibilities:   Perform the following as engagement: Handling escalations and converting into sales.    Planning the team for day to day operations and assigning the shifts according to the call/chat flow. Maintain reports and analytics. Conducted comprehensive call audits to ensure adherence to quality standards, identifying areas for improvement and implementing corrective measures for enhanced operational efficiency. Simplilearn (simplilearn.com) [Associate Business Manager] Roles and Responsibilities:   Perform the following as engagement: Consistently achieved and surpassed a monthly sales target demonstrating effective engagement and strategic sales execution.       Closing all B2C and B2B leads with maximum revenue. Achieve own target as individual contributor and generate Big ticket size revenue. Lead a team of competent executives, providing them training, guidance and motivation to enhance their productivity. Proficient in maintaining team's SLA to achieve team's target. Consistently achieved and exceeded monthly sales targets by effectively closing deals via live chat interactions. Proactively worked to maintain high levels of customer satisfaction by consistently monitoring and improving C-SAT and NPS scores. Personal: Date of Birth: 14/11/1991 Languages known: English, Kannada & Hindi. Hobbies: Football, Gym & Carrom Board.