Sulaiman

Consistently achieved and exceeded monthly sales targets. Managed CSAT and Support Tickets. Trained new batches. Planned the team's day-to-day operations and assigned the responsibilities to the team. Maintained reports and analytics for P&L. Led a team of executives, providing them with training, guidance, and motivation to enhance their productivity. Conducted comprehensive call audits to ensure adherence to quality standards, identifying areas for improvement and implementing corrective measures for enhanced operational efficiency. Consistently achieved and surpassed a monthly sales target demonstrating effective engagement and strategic sales execution. Proficiently maintained the team's SLA to achieve the team's target. Closing all B2C and B2B leads.