Suja Kumar

 RESUME SUJA.S.KUMAR Heavenly Asta Villas Villa no: 40 Thoppil Road, Vazhakkala. Kerala. Email- Mobile:- Objective: Intend to be an essential part of a growing team of mission oriented professionals with focus on quality and perfection to the core that provides ample opportunity to apply my knowledge and skills. Personal Strength: Communication Skill, Good Motivator, Self Confident Professional Experience: Senior Process Executive 3+ Years (JULY 2006 - SEPT 2010) INFOSYS BPO LTD Bangalore Technical support Executive 2 years ( OCT 2010 - SEP 2012) Sutherland Global Services Kochi Quality Analyst- Data Entry 7 Months ( Sep 2014 - April 2015) Maple Leaf Solutions Vaikom The following are the key areas, responsibilities and tasks where in I was required to learn, analyze and demonstrate my performance. Reporting (MIS) Prepare day to day report and deliver to the higher management. Analyze productivity details of each and ever agent and deliver it with appropriate format. Prepare weekly as well as monthly performance report of every agent. Prepare quality report for the team and develop action plan for the same. Deliver report on the queue, cycle time, and touch time on time to the higher management. Quality Control Responsible for Pre-Auditing New joinees and conducting training.Contact Quality awareness program on floor. Team Handling Responsible for conducting Cross Training sessions for CSR’s from other teams Coordinate the as per the action plan of the day. Achievement Has been selected best performer in June 2008. Received Customer appreciation on performance. Implemented the quality control plan and process improvement plan. Official Training Courses Completed Team Handing Skill Client interfacing skill Advanced training on MS-excel. Presentation Skills. Computer Literacy: Packages: At ease with common application MS Office which includes: MS Word MS Excel MS Power Point Academic chronicle: 1. Bachelor of Computer Application( BCA) M.G. University - Aggregate : 75% 2. Board of Higher Secondary Education (+2) - Aggregate : 79% 3 10th Central Board of Secondary Education 2001 Aggregate : 72% Personal Profile: Name: Suja.S.Kumar Date of Birth:-. Age: 30 Husband’s name: Sunil JP Sex: Female Marital Status: Married Languages Known: English, Hindi and Malayalam. Nationality: Indian Permanent Address: Nandanam North East Ward Chalaparambu. Vaikom, Kottayam Kerala. Ph:- Declaration: I hereby declare that the information furnished above is true to the best of my knowledge. Suja.S.Kumar