Suja Kumar

I have been a professional in customer service for about 6 years, and am very familiar with customer service. I worked for Cisco customer support (email support) and Acer technical support (chat) for US and UK customers. I possess good written communication skills. 

I performed the following tasks to the best of my abilities:

– Responding to customer inquiries through email and chat services

– Identifying and evaluating customer needs and providing appropriate solutions and responses

– Using available and appropriate systems to respond to problems and queries

– Participating in cross functional communications and meetings

I handled day to day transaction involving Cisco internals, Logistics team and customers on returning of Cisco products for credit Assisting customers in returning the Cisco products by providing RMA. Worked in Sutherland Global Services for Acer American Account. Provided Technical support for Acer (Gateway and E-machines which include desktops, laptops, tablets, Acer smartphone and projectors) products. Responsible for troubleshooting all technical queries through chat. Also worked as Quality analyst for a data entry firm.